Audrey Orozco
Odessa,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
MTO Services ( Ester Montes (432)258-0582)
01.2019 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Operations Manager
Manticore Fuels (Queberto Rivera (432)901-2594)
01.2018 - 01.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed all Hotel and Man Camp stays and payments.
- Calculations of all driver invoices of Fuel usage.
- Managed and budgeted all ComData Fuel cards.
- Managed all Payroll for staff in fields and in office.
Administrative Assistant
Milagros Tax Services (Margret Garza (806)474-2688
01.2016 - 04.2018
- Performed regular reconciliation of client accounts to identify discrepancies or potential errors before filing taxes.
- Coordinated schedules and appointments for a team of tax professionals, optimizing productivity during the busy tax season.
- Reviewed and updated client correspondence, ensuring clear communication of tax-related information and deadlines.
- Conducted follow-up with clients after filing their taxes to ensure satisfaction and address any unresolved issues or concerns.
- Managed high volumes of paperwork, ensuring timely processing of client documents and maintaining accurate records.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Alphabetically Organized all client paperwork.
- Identified potential audit red flags to minimize risk of IRS audits.
Education
High School Diploma -
Salina South High School
Salina, KS05.2009
Skills
Bi-lingual (Spanish/English)
Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Word
Microsoft Excel
File Organization
Microsoft Outlook
Computer Proficiency
Customer and client relations
Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
MTO Services ( Ester Montes (432)258-0582)
01.2019 - 07.2024
Operations Manager
Manticore Fuels (Queberto Rivera (432)901-2594)
01.2018 - 01.2019
Administrative Assistant
Milagros Tax Services (Margret Garza (806)474-2688
01.2016 - 04.2018
High School Diploma -
Salina South High School
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