Audrey Orozco
Hacienda Heights
Summary
Experienced Social Worker with previous roles as a Medical Social Worker and Case Manager. Skilled in crisis intervention, psychosocial assessments, and discharge planning. Strong advocate for clients, with a focus on developing individualized care plans that address both medical and social needs. Committed to building meaningful client relationships and using therapeutic communication to support positive outcomes in complex healthcare environments. Proficient in evidence based practices and interdisciplinary collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Levy Restaurants
04.2016 - Current
- Provide friendly service, enhancing customer loyalty and ensuring accurate transactions.
- Assist with purchases, locate items, and promote reward programs for improved satisfaction.
- Maintain clean checkout areas and foster positive coworker relationships for team efficiency.
- Resolve customer inquiries promptly, ensuring seamless shopping experiences.
- Support team efforts, contributing to a collaborative and efficient work environment.
Medical Social Worker
St Francis Medical Center
02.2025 - 07.2025
- Provided patient and family education on available resources and self-care strategies.
- Organized clinical documentation, treatment plans, and referrals.
- Participated in clinical supervision to maintain professional development.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Completed psychosocial evaluations and needs assessments.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Documented case notes daily and coordinated follow-up for seamless case management.
Case Manager- MSW Intern
Children's Law Center
01.2024 - 12.2024
- Advocate on behalf of clients to ensure they receive the necessary services and support.
- Accompany clients to appointments and court hearings as needed.
- Attend relevant training sessions, workshops and conferences to stay informed about best practices within case management and child advocacy.
- Conduct initial assessments to identify the needs of children and families referred to the center.
- Gather relevant information to support the legal team in developing case strategies.
- Maintain accurate and detailed case files, documenting all interactions and case developments.
- Develop and implement individualized case plans in collaboration with attorneys, social workers, probation officers, and others.
- Coordinate and refer clients to appropriate community resources, such as housing, healthcare, and educational services.
- Participate in team meetings and case conferences to discuss client progress and challenges.
- Weekly supervision to discuss client's cases and interventions.
- Educated clients on available community resources and how to access them effectively.
- Facilitated cross-functional partnerships between attorneys, probation officers, and community resources to create holistic support systems for clients.
Behavior Technician
Maxim Healthcare Staffing
03.2022 - 04.2024
- Observed, monitored and recorded problem solving behaviors through accurate behavior consequences data collection, graphs and anecdotal notes.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for students.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Trained families, caregivers and other professionals on implementation of behavior plans.
- Achieved behavioral and developmental milestones through repetition and reinforcement of communication guidelines.
Telehealth Therapist
University of Southern California
08.2023 - 12.2023
- 1 semester foundation intensive skill-building virtual practicum.
- Applying knowledge of therapeutic case management, client risk assessment, ethical decision-making, and the professional code of ethics in live therapy practice with a simulated client.
- Used evidence-based treatments such cognitive behavioral therapy, problem-solving therapy, and motivational interviewing.
- Completed weekly reflective assignments for weekly clinical supervision.
- Established an awareness of the basics of the DSM-5 and applied unconscious bias in live sessions.
Youth Care Worker
Maxim Healthcare Staffing
04.2021 - 11.2021
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized methods to teach the youth life skills in accordance with individualized treatment plans.
- Assisted youths in developing life skills through individualized instruction and support.
- Monitored daily activities of participants and documented any changes or issues that arose.
- Utilized trauma informed care approaches when working with clients who experienced trauma related issues.
- Implemented behavior management strategies to promote positive behaviors among participants.
Education
Master of Social Work -
University of Southern California
Los Angeles, CA12.2024
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05.2021
Associate of Science - Behavioral Sciences
Mount San Antonio College
Walnut, CA06.2019
Skills
- Behavior Management
- Case Management
- Client Advocacy
- Conducting assessments
- Crisis Intervention
- Discharge planning
- Psychosocial assessment
- Risk Assessment
- Team Collaboration
- Therapeutic Communication
- Treatment Planning
Certification
Associate Clinical Social Worker License, Board of Behavioral Sciences, ASW128505
Languages
English
Timeline
Medical Social Worker
St Francis Medical Center
02.2025 - 07.2025
Case Manager- MSW Intern
Children's Law Center
01.2024 - 12.2024
Telehealth Therapist
University of Southern California
08.2023 - 12.2023
Behavior Technician
Maxim Healthcare Staffing
03.2022 - 04.2024
Youth Care Worker
Maxim Healthcare Staffing
04.2021 - 11.2021
Cashier
Levy Restaurants
04.2016 - Current
Bachelor of Arts - Psychology
California State University, Fullerton
Master of Social Work -
University of Southern California
Associate of Science - Behavioral Sciences
Mount San Antonio College
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