Audrey Oxford
Albany,GA
Summary
Accomplished Sales Floor Supervisor at JCPenney, adept in retail staff management and customer service management, significantly enhanced customer satisfaction and sales team performance. Leveraged strategic selling and leadership development to surpass sales quotas, fostering a culture of continuous improvement and professional growth. Expert in visual merchandising and inventory management, driving operational excellence and revenue growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Sales Floor Supervisor
JCPenney
09.1996 - Current
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Conducted regular performance evaluations of team members, setting clear expectations for future growth within their roles.
- Partnered with operations team to achieve company revenue and profit goals.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
- Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
- Analyzed sales data for informed decision-making regarding product assortment adjustments and pricing strategies.
- Managed scheduling for optimal staffing levels during peak hours, maximizing efficiency and customer satisfaction.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Education
No Degree - Applied Business
Everest University Online - Tampa
Seffner, FL06.2014
No Degree - Psychology
Ashford University
San Diego, CA03.2010
Associate of Arts -
Meadows College
Albany, Ga09.1985
Skills
Keyholder
Retail Staff Management
Team Management
Sales Strategies
Staff Scheduling
Inventory
Shrinkage Control
Visual Merchandising
Internal Growth Programs
Product presentation
Sales Training
Employee Scheduling
Inventory Management
Basic Mathematics
Strategic selling
Retail Operations
Financial Forecasting
Critical Thinking
Multitasking and Prioritizing
Cash Handling and Reconciliation
Decision-Making
Customer Service Management
Superior Work Ethic
Handling Complaints
Flexible Work Schedule
Leadership Development
Sales Leadership
Financial Recordkeeping
Loss Prevention
Merchandising operations
Timeline
Sales Floor Supervisor
JCPenney
09.1996 - Current
No Degree - Applied Business
Everest University Online - Tampa
No Degree - Psychology
Ashford University
Associate of Arts -
Meadows College