Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Audrey Patrick

Kenosha,WI

Summary

Dynamic professional with a proven track record in both team-oriented and independent environments. Expertise in managing multiple tasks efficiently while maintaining composure under pressure, ensuring high-quality outcomes. A natural leader who inspires confidence and fosters growth, consistently approaching new challenges with an open mind and proactive attitude. Committed to driving success through collaboration and effective communication.

Overview

16
16
years of professional experience

Work History

EVS Housekeeping

Advocate Aurora Health
01.2020 - Current
  • Cleans patient care and environmental surgical areas
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Collects hazardous trash following established infection control guidelines.
  • Sorts, stocks and delivers linens.
  • Fills and cleans supply dispensers. Inventories linens, cleaning supplies and paper supplies and orders additional in a timely and cost-effective manner.
  • I am able to handle multiple tasks on a daily basis.
  • I am a dependable person who is great at time management.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Cafeteria Worker

KUSD
08.2023 - Current
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Received and stored incoming supplies according to procedures.
  • Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
  • work will be performed under the direction of the Production Manager and
  • Prepares and submits daily production worksheets and all
  • required logs for National School Lunch, National School Breakfast,
  • Maintains appropriate cleanliness and sanitation of kitchen
  • Store food in designated containers and storage areas to prevent spoilage
  • Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
  • Load dishes into dishwashing machines
  • sanitize work areas
  • Take and record temperature of food and food storage areas
  • Keep records of the quantities of Participates in Child Nutrition continuing education programs as required by the Food Service
  • Completes other duties as assigned by the Production
  • Proficient use of standardized recipes and portion control
  • Ability to work with others to receive and/or provide advice, direction, and/or assistance on specific components of a project
  • Strong organizational skills with a demonstrated ability to multi-task


Patient Service Representative

Advocate Aurora Health
10.2021 - 10.2022
  • Greets patients and visitors and responds to routine requests for information.
  • Answers telephone, screens calls, and takes messages.
  • Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
  • Updates insurance, financial responsibility and other data when changes or additions occur and communicates to patient as appropriate.
  • Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include, arranging transportation needs, providing directions
  • Checking out patients after visit

Housekeeper

Aerotek/ Froedtert Hospital
04.2019 - 01.2020
  • Perform a variety of cleaning activities
  • Ensure all rooms are cared for and inspected according to standards.

Kitchen Staff

Chic Fil A
04.2019 - 12.2019
  • Prepare food in adherence to Chick-fil-A policy and standards.
  • Handle and prepare food in a sanitary manner.
  • Keep work area clean and sanitize work surfaces after food preparation.
  • Responsible for avoiding food waste.
  • Work cooperatively with communicating to front line staff.

Customer Service Representative

Office Team- Pinnacle Propane Express
10.2018 - 03.2019
  • Update and maintain customer information on computer system
  • Handled and document over 60-80 incoming calls daily relating to the retail propane and refined fuels business.
  • I am able to handle multiple tasks on a daily basis.
  • I use a creative approach to problem solve.

Customer Service Team Lead-Supervisor

Doheny Enterprises, Inc
02.2018 - 09.2018
  • Provide product support for internal and external customers
  • Supervised and coached team of 30 representatives to deliver high standard of customer service.
  • Analyzed other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals
  • Worked proactively with management team and maintained awareness of upcoming events.
  • Supervised calls of other employees who were trying to sell products to prospective customers
  • Improved service delivery, customer outcomes, by identifying root problem causes and long-term fixes.

Fulfillment Associate Amazon Fulfillment Center

Amazon
11.2017 - 02.2018
  • Pick/pack orders

Production Expeditor

Snap-On Tools/ Manpower
06.2016 - 01.2017
  • Coordinate with various departments to assure that appropriate delivery information Monitor and adjust delivery schedules
  • Contact buyers and vendors regarding backorders and future inventory

Sr. Client Service Representative

Trustmark Insurance Company
04.2009 - 01.2016
  • Provided superior customer service by addressing inquiries regarding their disability, critical insurance policies
  • Responded to written inquiries with resolutions to the customer's request
  • Process credit card payments for insurers to keep their account current
  • Updated customer inquiries, demographics and medical information in the system to assure accurate information.

Education

Bachelor of Science - Technical Management

DeVry University
Gurnee, IL
06.2010

Skills

  • Effective communication
  • Effective team collaboration
  • Effective problem resolution
  • Team leadership
  • Dependability in roles
  • Environmental Services
  • Office experience
  • Customer service
  • Computer skills
  • Typing
  • Computer literacy
  • Front desk
  • Organizational skills
  • Time management
  • Restroom cleaning
  • Sanitation protocols

Languages

English
Full Professional

Timeline

Cafeteria Worker

KUSD
08.2023 - Current

Patient Service Representative

Advocate Aurora Health
10.2021 - 10.2022

EVS Housekeeping

Advocate Aurora Health
01.2020 - Current

Housekeeper

Aerotek/ Froedtert Hospital
04.2019 - 01.2020

Kitchen Staff

Chic Fil A
04.2019 - 12.2019

Customer Service Representative

Office Team- Pinnacle Propane Express
10.2018 - 03.2019

Customer Service Team Lead-Supervisor

Doheny Enterprises, Inc
02.2018 - 09.2018

Fulfillment Associate Amazon Fulfillment Center

Amazon
11.2017 - 02.2018

Production Expeditor

Snap-On Tools/ Manpower
06.2016 - 01.2017

Sr. Client Service Representative

Trustmark Insurance Company
04.2009 - 01.2016

Bachelor of Science - Technical Management

DeVry University

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