AUDREY PATTON

Company Overview: Remote

• Conducted phone verification interviews for applicants and members, while maintaining HIPAA compliance.
• Documented medical history using knowledge of prescription drugs.
• Updated supplemental Medicare plan applications during calls, as needed.
• Maintained commitment to one-call resolution for applicants, members, agents, and providers.
• Provided exceptional customer service to ensure customer satisfaction.

• Company Overview: Stafford, TX (Remote)
• Conducted phone verification interviews for applicants and members during open enrollment while maintaining HIPAA compliance.
• Documented medical history using knowledge of prescription drugs.
• Updated supplemental Medicare plan applications during calls as needed.
• Maintained commitment to one-call resolution for applicants, members, agents, and providers.

• Company Overview: Boca Raton, FL (Remote)
• Performed telephone interviews for underwriting teams of various life insurance companies.
• Utilized proprietary software to review medical data analysis, provided information to insurance agents and maintained HIPAA compliance when conveying the personal health information of applicants.
• Demonstrated interpersonal skills, and the ability to work independently.
• Maintained a professional demeanor while providing excellent customer service.

• Utilized Commercial Class B CDL license by providing transportation to designated airport terminal for airline employees

• Processed applications of disabled residents of Abilene for transportation

• Utilized Commercial Class B CDL license by providing transportation to disabled residents of Abilene

• Created several tracking forms to maintain proper stock.
• Implemented new forms to educate dietary staff about allergens and diets.
• Provided guidance and supervision to Dietary staff members, ensuring compliance with all applicable regulations.
• Resolved customer complaints promptly, while maintaining high-quality standards.
• Observed food safety and sanitation protocols to reduce germ spread.
• Ordered necessary supplies to maintain adequate inventory levels.
• Communicated effectively with nursing staff regarding changes in patient diet orders or requirements.
• Conducted regular training sessions for new Dietary employees on proper food handling techniques.
• Educated new employees on proper facility procedures and policies, and how to follow them.
• Worked with dietitians to set menus that met overall patient needsand implemented specific dietary plans for individual patients.
• Consistently maintained high cleanliness levels, organization, storage, and sanitation of food and beverage products to ensure quality.
• Trained, disciplined, and motivated staff provide all residents and guests with top-notch service.
• Explained goals and expectations required of trainees.