AUDREY P. CRUTCHFIELD
Atoka,TN
Summary
Compassionate Case Manager skilled in addressing diverse patient needs and managing complex conditions. Demonstrates strong clinical knowledge and judgment, complemented by exceptional documentation and problem-solving skills. Experienced in handling emergent cases with composure and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Case Manager II Foster Care Manager
Department of Children’s Services
Memphis, , TN
09.2004 - 04.2025
- Delivered comprehensive case management services for children and families.
- Investigated suspected abuse and neglect cases to ensure child safety.
- Recommended reunification or termination of parental rights based on case assessments.
- Served as liaison between court and Department of Children's Services to facilitate communication.
- Coordinated and observed visitations for children in home placement to support meaningful interactions.
- Compiled and submitted case reports to supervisors in compliance with agency guidelines.
- Conducted home visits to evaluate safety of living environments for clients.
- Monitored client progress through follow-up contacts and referrals to community resources.
Placement Specialist/Foster Care
Department of Children’s Services
Memphis, , TN
01.2010 - 01.2024
- Facilitated effective communication between court and Department of Children's Services.
- Coordinated placements for all Department of Children’s Services cases with DCS Psychologist.
- Conducted interviews with youth entering DCS custody to ensure compliance with best practices.
- Assisted caseworkers in placement assessments for youth under Child Protective Services.
- Served as liaison between Department of Children’s Services and contract providers for service alignment.
- Instructed CFTM team on optimal placement providers for youth in custody.
- Completed Placement Exception Requests to expedite regional placements.
Medical Social Worker
St. Francis Hospital
Memphis, , TN
08.2015 - 05.2016
- Performed psychosocial assessments, held family meetings, and provided supportive and therapeutic counseling sessions with family and patients.
- Created patient discharge plans, worked closely, and communicated with the hospital’s medical team.
- Educated caregivers about the importance of providing emotional support to patients during illness or recovery periods.
- Participated in interdisciplinary team meetings to discuss patient needs and plan appropriate interventions.
- Acted as an advocate for vulnerable populations by connecting them with essential resources within the community.
- Coordinated discharge planning services, including arranging transportation and home care assistance after hospitalization.
- Coordinated referrals to other healthcare professionals as needed.
- Assisted physicians in determining the best course of action for medically complex cases.
- Advised patients and their families on available options for long-term care placement facilities or hospice services.
- Monitored patient compliance with prescribed treatments, medications and follow-up appointments.
- Initiated contact with local agencies and organizations to ensure access to quality healthcare services.
- Maintained detailed records regarding patient progress, clinical interventions and case notes in accordance with HIPAA regulations.
Crisis Hotline Counselor
Memphis Crisis Center
Memphis, , TN
08.2014 - 05.2015
- Assessed all callers and provided crisis intervention when needed.
- Referred callers to community resources.
- Assisted in all community outreach for the Crisis Center.
- Provided information about substance abuse prevention programs and treatment options.
- Collaborated with other professionals including psychiatrists, psychologists, social workers, nurses and physicians in order to coordinate care plans for clients.
- Established rapport with callers through active listening techniques.
- Conducted follow-up calls to ensure that callers received necessary assistance or services.
- Utilized problem solving skills while resolving conflicts between clientele over the phone.
- Performed clinical assessments via telephone interviews with clients who were seeking help for a variety of concerns.
- Supported team members by providing feedback during case reviews or debriefing sessions following critical incidents.
- Evaluated caller's mental status by assessing risk of self-harm or harm to others.
Education
Master of Social Work - Social Work
University of Memphis
Memphis, TN05-2016
Bachelor of Arts - Criminal Justice
University of Memphis
Memphis, TN05-2004
Associate of Science - Allied Health
Southwest Community College
Memphis, TN08-2001
Skills
- Case management and crisis intervention
- Psychosocial assessment and family counseling
- Stakeholder communication and resource coordination
- Team collaboration and management
- Conflict resolution and advocacy strategies
- Data analysis and assessment techniques
- Cultural competency and legal compliance
- Positive attitude and remote availability
- Critical thinking
- Leadership
Certification
- Master of Social Work Licensure(Illinois Department of Financial and Professional Regulation)
References
References available upon request.
Timeline
Medical Social Worker
St. Francis Hospital
08.2015 - 05.2016
Crisis Hotline Counselor
Memphis Crisis Center
08.2014 - 05.2015
Placement Specialist/Foster Care
Department of Children’s Services
01.2010 - 01.2024
Case Manager II Foster Care Manager
Department of Children’s Services
09.2004 - 04.2025
Master of Social Work - Social Work
University of Memphis
Bachelor of Arts - Criminal Justice
University of Memphis
Associate of Science - Allied Health
Southwest Community College
Similar Profiles
MICHELLE BUCHANANMICHELLE BUCHANAN
Case Manager at DEPARTMENT OF CHILDREN’S SERVICESCase Manager at DEPARTMENT OF CHILDREN’S SERVICES
Melvin Wright, Jr.Melvin Wright, Jr.
Team Leader/Supervisor at Department of Children’s ServicesTeam Leader/Supervisor at Department of Children’s Services
Kenya DilworthKenya Dilworth
Foster Care Case Manager 2 at Department of Children’s ServicesFoster Care Case Manager 2 at Department of Children’s Services
Aniko Campbell, FNP-BC- ANCC, MSN, BSNAniko Campbell, FNP-BC- ANCC, MSN, BSN
Family Nurse Practitioner at Cordova Pain SpecialistFamily Nurse Practitioner at Cordova Pain Specialist
Gabrielle LittleGabrielle Little
Waitress at Wells KitchenWaitress at Wells Kitchen