Audrey Peck
Colbert,GA
Summary
Proven professional with a strong background in customer service and administrative efficiency, demonstrated during tenure at Athens Healthcare for Women. Excelled in organization and problem-solving, enhancing office operations and patient satisfaction. Skilled in data entry and client relations, I significantly contributed to performance improvement and streamlined processes, ensuring high-quality support across diverse roles.
Overview
10
10
years of professional experience
Work History
Receptionist
Athens Healthcare for Women
07.2018 - Current
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
Waitress/Bartender
Inoko Japanese Steak House
06.2014 - 07.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Took inventory for ordering new supplies.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Floating Bank Teller
First Madison Bank & Trust (Community Bank)
06.2015 - 06.2018
- Maintained accurate transaction records, ensuring proper documentation and adherence to bank policies for all financial activities.
- Streamlined banking processes for increased efficiency while maintaining compliance with bank policies and regulations.
- Managed high volumes of transactions efficiently, maintaining a strong focus on accuracy and speed without sacrificing customer service quality.
- Maintained strict confidentiality of customer information, adhering to industry best practices for data security and privacy.
- Prevented potential fraud incidents by diligently following identification protocols and reporting suspicious activities to supervisors immediately.
- Strengthened relationships with customers by delivering friendly, personalized service during every interaction.
- Supported team members during peak hours by efficiently managing multiple tasks and providing prompt assistance when needed.
- Collaborated with other tellers to balance cash drawers at the end of each shift, ensuring accurate records and minimizing discrepancies.
- Facilitated smooth transitions between branches as a floating teller by quickly adapting to different locations'' specific procedures and policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
Associate of Science - Nursing Science
University of North Georgia
Dahlonega, GA05.2018
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- File Management
- Administrative Support
- Multi-line telephone operation
- Professional Demeanor
- Typing Speed
- Performance Improvement
- Information Protection
- Spreadsheet tracking
- Supply Management
- Record preparation
- Problem-Solving
- Payment Processing
- Bank Deposits
- Basic Math
Timeline
Receptionist
Athens Healthcare for Women
07.2018 - Current
Floating Bank Teller
First Madison Bank & Trust (Community Bank)
06.2015 - 06.2018
Waitress/Bartender
Inoko Japanese Steak House
06.2014 - 07.2019
Associate of Science - Nursing Science
University of North Georgia
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