Audrey Penrod
Arden,NC
Summary
Creative professional dedicated to enhancing client satisfaction through effective problem-solving and collaboration. Strong background in technical support and training, with a proven ability to communicate solutions clearly while delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Technical Support Analyst
CDK Global
04.2021 - Current
- Supported the BMW group dealer systems Helpdesk for the first 3 years at CDK. I became one of the two main point of contacts between CDK and BMW corporate to communicate dealer concerns.
- I configure, troubleshoot and support dealerships' phone systems and networks on the IP telephony and Networking teams.
- Functioned as the technical resource for the learning team, developing how-tos and training modules for customers.
Graphic Arts and Studio Artist
Free Lance Artist
Cincinnati, Ohio
01.2015 - Current
- Designed engaging social media graphics to enhance online presence for Technology First, Dayton, Ohio
- Designed and hand painted wall menu to create a visually appealing customer experience at Zaxby’s Coffee Shop, Dayton, Ohio
- Created album art for multiple Cincinnati musicians
- Commissioned paintings upon request and original prints available
Restaurant Cook
Dewey’s Pizza
Anderson, Ohio
11.2018 - 04.2021
- Prepared a variety of menu options in a fast-paced environment.
- Trained kitchen staff on procedures, structure, and safe food preparation to uphold company values
- Streamlined kitchen operations by implementing an organization system for staff based on ingredient location
Cashier, Hostess, Food Expediter
Buffalo Wild Wings
Dayton, Ohio
01.2018 - 11.2018
- Greeted and seated guests, leveraging customer service skills to create a welcoming atmosphere
- Coordinated with kitchen staff, management, serving staff, and customers to ensure a smooth dining experience and address customer concerns promptly
- Accepted and organized reservations to accommodate guests, placed to-go-orders in the system
- Facilitated the onboarding of new staff to enhance service quality and team cohesion
Office Receptionist, Customer Service, Cashier
Soft Touch Car Wash
Dayton, Ohio
12.2012 - 08.2015
- Greeted customers and recommended services to enhance their experience while handling cash and credit transactions
- Managed phone calls, directing inquiries to appropriate staff members efficiently.
- Compiled end-of-day sales totals for accurate reporting to ensure a balanced register and accurate sales reporting
Education
Graphic Communications -
Northern Kentucky University
06-2017
Communication Design -
University of Cincinnati, Blue Ash
Skills
- IP telephony platforms: Cisco Webex partner, Broadsoft admin
- VoIP configuration
- Network troubleshooting: Cisco routers, Meraki switching
- Security and management of firewalls and VPNs
- Technical support ticketing systems: Salesforce, ServiceNow, Clarify CRM
- Dealer management systems and platforms: CDK Drive, BMW DCSnet and Centernet
- Microsoft 365 applications
- BeyondTrust Remote support
- Adobe products: Illustrator, Acrobat, Photoshop, InDesign, Dreamweaver
- Procreate
Timeline
Technical Support Analyst
CDK Global
04.2021 - Current
Restaurant Cook
Dewey’s Pizza
11.2018 - 04.2021
Cashier, Hostess, Food Expediter
Buffalo Wild Wings
01.2018 - 11.2018
Graphic Arts and Studio Artist
Free Lance Artist
01.2015 - Current
Office Receptionist, Customer Service, Cashier
Soft Touch Car Wash
12.2012 - 08.2015
Graphic Communications -
Northern Kentucky University
Communication Design -
University of Cincinnati, Blue Ash