Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Audrey Phillips

Overton,TX

Summary

Previously a dedicated administrative assistant who adapts quickly in a fast-paced work environment. Regularly helped customers with any issue promptly. I'm enthusiastic about bringing expertise in office support. I have astute ability to build positive rapport with customers, maintain professional appearance and uphold a strong public image. I retain a cheerful and professional relationship with fellow employees. I take pride in my job and strive for the business I work with to grow and expand. I consistently exceed performance targets, delivering tangible outcomes. Implement strategic initiatives that boost efficiency and productivity. I am enthusiastic about the opportunity to further discuss how my background, skills, and qualifications align with the needs of your team.

I'm currently a CSR with strong customer service skills, adept at stocking and taking inventory. I demonstrate proficiency in money management and excels in creating positive customer experiences. I'm eager to leverage my skills in a new role with a focus on efficiency and innovation. I am proficient in utilizing point-of-sale systems, managing financial transactions, and upholding company policies and procedures. I also possess excellent communication skills, and a keen eye for detail.

Overview

1
1
year of professional experience

Work History

Administrative Assistant

Oakland Heights Baptist Church
Longview, TX
04.2019 - 10.2019
  • Answered daily phone calls on multi-line phone system and transferred calls to the appropriate associate
  • Supervised set up of conference rooms for meetings and other events
  • Responded to colleague’s issues quickly by using calm attitude and fast responses to provide immediate resolution, which improved customer experience
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution
  • Coordinated catering services for various functions
  • Entered invoice data into company's computer system and updated details, including customer contacts to keep information current
  • Responded to requests for immediate office support, such as data searches, scheduling drafts or reference retrievals
  • Handled incoming calls and directed callers to appropriate employee
  • Processed incoming mail and packages in departments
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Promoted goals of organization by keeping projects aligned on shelves with proper labels applied
  • Maintained physical and electronic filing systems
  • Serviced clerical staff of eight employees to increase productivity
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered questions
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

CSR

  • I'm currently a CSR with strong customer service skills, adept at stocking and taking inventory
  • I demonstrate proficiency in money management and excels in creating positive customer experiences
  • I'm eager to leverage my skills in a new role with a focus on efficiency and innovation
  • I am proficient in utilizing point-of-sale systems, managing financial transactions, and upholding company policies and procedures
  • I also possess excellent communication skills, and a keen eye for detail.

Education

Basics in Marketing -

University of Edinburgh
09.2023

Animal Welfare and psychology -

University of Edinburgh
09.2020

High School Diploma -

Brown Road Academy
Longview, TX
01.2019

Skills

  • Resolving discrepancies
  • Sensitive material handling
  • Mail management
  • Back-office operations
  • Multi-line phone systems
  • Cash deposit preparation
  • Organizing packages
  • Managing office supplies
  • Event coordination
  • Human resources
  • Directing visitors
  • Workers' compensation knowledge
  • Meeting participation
  • Issue response and resolution
  • Experience navigating Windows for online training
  • Data Entry and tracking
  • Maintaining a clean, well-organized workspace
  • Money Management
  • Emergency protocol training
  • Quality Assurance
  • Minute Taking
  • Data Entry
  • PC proficient
  • Resourceful
  • Customer Relations
  • Labor Relations
  • Strong Problem Solver

Hobbies and Interests

My hobby of crochet became my job for three years. I ran a successful Esty store front for unique handmade items. Gaining over 200 positive reviews from buyers and thousands of followers through social media I obtained a great deal of knowledge in business and time management.

Timeline

Administrative Assistant

Oakland Heights Baptist Church
04.2019 - 10.2019

CSR

Basics in Marketing -

University of Edinburgh

Animal Welfare and psychology -

University of Edinburgh

High School Diploma -

Brown Road Academy
Audrey Phillips