Audrey PLedger
Colorado City
Summary
Dynamic Store Manager with a proven track record at Ross Dress for Less, excelling in team leadership and customer service. Enhanced store profitability through innovative merchandising and effective inventory management, while fostering a positive work environment that boosted employee morale and reduced turnover. Skilled in training and mentoring staff to achieve performance goals.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
22
22
years of professional experience
Work History
Store Manager
Sinclair Gas Station {Venture Fuel}
11.2022 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Store Manager
Brother's Bistro
11.2020 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Ross Dress for Less
06.2017 - 12.2019
- Managed 90+ employees of a 22 million dollar store, brought the store up to standers, and made it in the top 3 stores in the district.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Assistant Manager
Khol's
04.2013 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
CMC
03.2003 - 08.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
GED -
CCUSD 14
Colorado City, AZSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Accurate cash handling
- Work Planning and Prioritization
- Documentation and reporting
- Relationship building and management
- Strategic thinker
Accomplishments
Was able to take a broken store and turn it around in every department in 3 months. I'm good with people and have the ability to train and bring performances up. I'm great at costumer services, and able to maintain a healthy work environment .
Timeline
Store Manager
Sinclair Gas Station {Venture Fuel}
11.2022 - Current
Store Manager
Brother's Bistro
11.2020 - 08.2022
Store Manager
Ross Dress for Less
06.2017 - 12.2019
Assistant Manager
Khol's
04.2013 - 01.2017
Manager
CMC
03.2003 - 08.2011
GED -
CCUSD 14
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