Audrey Rios
San Antonio,Tx
Summary
Dynamic and results-oriented professional with a proven track record at Walgreens, excelling in customer service and team collaboration. Demonstrated ability to resolve problems efficiently, ensuring customer satisfaction and fostering positive relationships. Skilled in product knowledge and guest services, consistently achieving high levels of customer feedback. Trained new associates, enhancing team efficiency and workplace morale.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
05.2022 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Back of House Team Member
Chick-fil-A
01.2021 - 05.2021
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
Education
Nursing
San Antonio College
San Antonio, TX05-2028
High School Diploma -
Highlands High School
San Antonio, TX05-2020
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Guest services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Walgreens
05.2022 - 06.2024
Back of House Team Member
Chick-fil-A
01.2021 - 05.2021
Nursing
San Antonio College
High School Diploma -
Highlands High School