Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audrey Robinson

Jackson,MS

Summary

Dynamic professional with proven expertise in office administration and customer service, honed at HamiltonDavis. Excelled in organization and team collaboration, significantly enhancing client satisfaction and operational efficiency. Demonstrated exceptional data entry skills and a commitment to creating supportive environments, ensuring meticulous documentation and reporting. Renowned for deploying to news events, showcasing unparalleled dedication and investigative prowess.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Overview

2
2
years of professional experience

Work History

Receptionist

HamiltonDavis
01.2024 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Mental Health Technician

HamiltonDavis
01.2024 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

News Anchor Intern

WJTV
06.2023 - 08.2023
  • Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
  • Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
  • Fact-checked breaking news headlines by performing background research.
  • Planned and conducted research and pitched long-form stories to promote investigative news topics.
  • Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.

Education

Bachelors - Journalism And Mass Communication

Jackson State University
Jackson, MS
12.2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Data inputting
  • Office administration
  • Greeting and seating clients
  • Documentation and reporting
  • Customer service
  • Team collaboration
  • Courteous and professional

Timeline

Receptionist

HamiltonDavis
01.2024 - Current

Mental Health Technician

HamiltonDavis
01.2024 - Current

News Anchor Intern

WJTV
06.2023 - 08.2023

Bachelors - Journalism And Mass Communication

Jackson State University
Audrey Robinson