Audrey Rowland
McGehee,United States
Summary
With a proven track record at Entergy Services, LLC, I excel in data analysis and fostering cross-functional collaboration. My expertise in technical writing and interpersonal communication has driven process improvements and enhanced customer satisfaction, showcasing my ability to lead projects to success while maintaining a keen eye for detail.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Analyst Sr.
Entergy Services, LLC
Alexander, AR
06.2006 - 01.2025
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Identified needs of customers promptly and efficiently.
- Assisted clients with needed certificates and access and resolved any issues with certificates or access.
- Updated and maintained records.
- Maintained accurate records of all data collected during analysis processes.
- Performed data comparisons to identify discrepancies and implemented corrections.
- Technical writing such as updating and maintaining departmental procedures to ensure compliance.
- Compliance and record audit preparation such as gap analysis and evidence gathering.
- Maintained positive working relationship with fellow staff and management.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Computer Information Systems
University of Arkansas At Monticello
Monticello, AR05-2005
Skills
- Data analysis
- Technical writing
- Excellent communication skills
- Detail oriented
- Manages time/resources effectively and efficiently
- Enthusiastic
- Focus on teamwork and interaction with others
- Ability to manage multiple projects
- Microsoft Office Tools
- Record maintenance
- Customer service
- Cross-functional collaboration
- Report generation
- Interpersonal communication
- Process improvement
- Audit support
Timeline
Analyst Sr.
Entergy Services, LLC
06.2006 - 01.2025
Bachelor of Science - Computer Information Systems
University of Arkansas At Monticello