AUDREY RUMBOLD
Magnolia,TX
Summary
Skilled in management and customer service in fast pace settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Twisted Willow Mercantile
02.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Administrative Assistant
Sign Boss
11.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Produced and mailed invoices, payment reminders and financial notices.
- Contacted customers and third party payers to pursue payments.
Barista/Kitchen Hand
Hebrews Coffee
05.2019 - 05.2021
- Gathered ingredients and cleaned and cut food items to prep recipes
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons
- Monitored inventory and promptly reported food items requiring reorder
- Cleaned utensils, dishes and glasses for customer use
- Followed recipes and customer requests to prepare high-quality, delicious meals
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses
- Cross-trained in other kitchen positions to support team and meet customer needs
- Restocked pantry with nonperishable food items to prevent stock from running low
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Trained employees on additional job positions to maintain coverage of roles at all times
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Leveraged market knowledge and leadership ability to help drive profit increases
- Greeted customers and employees pleasantly and maintained upbeat demeanor at all times
- Handled various errands for employees throughout the company.
Contractor
RD Rucker Services
07.2020 - 11.2020
- Primed and sealed unfinished wood, plastic and metal surfaces to prepare for additional coats of paint and other finishing substances
- Received work orders from supervisors and clients to determine scope of work, materials needed and other job requirements
- Inspected sites before and after construction projects
- Eliminated project lags by organizing works-in-progress and delegating tasks
- Completed work in different weather conditions and on diverse ground types
- Used estimation skills to determine materials and labor hours required for a job
- Measured and aligned posts using levels and bobs to verify alignment and achieve professional finished looks
- Created postholes with appropriate equipment, including spades and posthole diggers, and backfilled holes with dirt or concrete to secure fencing
- Removed and properly disposed of debris to maintain worksite safety.
Embroidery Machine, Operator/Package Handler
Anne Everette Rae
07.2019 - 01.2020
- Read and interpreted work order to uphold specific guidelines and produce high-quality pieces
- Monitored machine operations to detect problems such as defective stitching, breaks in thread or machine malfunctions
- Examined sketches, sample articles and design specifications to ascertain number, shape and size of pattern parts
- Prioritized and organized tasks to efficiently accomplish service goals
- Protected company inventory by maintaining and organizing storage areas.
Education
Associate of Arts -
Lone Star College
Montgomery, TXHigh School Diploma -
Bold Faith Academy
Magnolia, TX05.2020
Skills
- Effective customer communication
- Store Opening and Closing
- Answering Customer Questions
- Communications Strategies
- Adaptable and Flexible
- Positive Customer Engagement
- Customer service
- Organization
- Coordination
- Troubleshooting
- Materials handling
- Hand tool operations
- Multitasking
- Active listening
- Team management
- Work ethic
- Time management
- Leadership
- Quality Control
- Inventory tracking
- Persuasive Selling
- Retail Sales
- Assigning Tasks
- Cash Handling
- Customer Assistance
Timeline
Retail Sales Associate
Twisted Willow Mercantile
02.2023 - Current
Administrative Assistant
Sign Boss
11.2021 - 02.2022
Contractor
RD Rucker Services
07.2020 - 11.2020
Embroidery Machine, Operator/Package Handler
Anne Everette Rae
07.2019 - 01.2020
Barista/Kitchen Hand
Hebrews Coffee
05.2019 - 05.2021
Associate of Arts -
Lone Star College
High School Diploma -
Bold Faith Academy