Audrey Salley
Quality Technician
Charleston,SC
Summary
Detail-oriented Quality Technician proficient in sampling, measuring and testing materials. Bringing deep understanding of reporting, quality assurance and compliance issues. Looking for new professional challenges with a growing company.
Overview
26
26
years of professional experience
Work History
Quality Technician
MAHLE
North Charleston, SC
06.2018 - Current
- Documented results in computer.
- Evaluated results against design standards and compliance requirements.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Call Center Representative
Iqor
North Charleston, SC
02.2015 - 06.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Manager
Walmart
Charleston, SC
09.1996 - 11.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
No Degree - Lean Manufacturing
Trident Technical College
Charleston, SCHigh School Diploma -
Middleton HighSchool
Charleston, SC06.1985
Skills
- Oracle 11i
- Adaptability and Flexibility
- Attentive and Observant
- Materials Analyses
- Consistent Procedure and Protocol Use
Timeline
Quality Technician
MAHLE
06.2018 - Current
Call Center Representative
Iqor
02.2015 - 06.2018
Customer Service Manager
Walmart
09.1996 - 11.2014
No Degree - Lean Manufacturing
Trident Technical College
High School Diploma -
Middleton HighSchool
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