Microsoft Outlook
Audrey Sanders
Administrative Coordinator
Pleasant Garden,NC
Summary
Experienced administrative professional and leader with 20+ years of experience playing a key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support, and organizational skills.
Overview
15
15
years of professional experience
1
1
Language
Work History
Administrative Coordinator
Connor & Company, Inc.
07.2023 - Current
- Review statements and invoices, as well as purchase card transactions, assist in payment processing, and resolve billing discrepancies for bookkeeping
- Perform daily tasks using Microsoft Excel to track over 25 accounts payable, and to maintain databases and contact lists to keep important contact information accurate and up-to-date
- Assist management with special projects to complete all tasks by deadlines
- Work closely with the NC Secretary of State’s office and county tax departments in support of customers to set up and register businesses, such as Limited Liability Corporations, S-Corps., and other business
- Respond to client and employee requests and inquiries via email, phone, and in-person
- Support four staff members, two managers, and multiple business partners in meeting filing deadlines, document requests, and account status reports.
- Prepare detailed documents and reports in adherence to administrative processes
- Collaborate in the timely processing of billing and accounts receivables
- Develop and implement organizational systems to streamline daily operations
Office Assistant/Backup Business Center Manager
Office Evolution
03.2023 - 07.2023
- Received and dispatched incoming calls to theappropriate person and responded to customer questions and concerns
- Checked email and voice mail daily, returning phone calls to resolve customer issues or respond to inquiries
- Transmitted information and confidential correspondence to customers using file encryption software.
Customer Service/Sales Support
Savory Spice
11.2020 - 02.2021
- Analyzed existing customer accounts and verified information to ensure proper setup and accurate record-keeping
- Prepared close-out reports and earnings paperwork for deposit
- Input and completed over-the-phone customer orders and checked for accuracy and availability before pickup
- Developed and maintained working relationships by actively listening and responding to inquiries, and adapting to meet the interests of the customer.
Human Resources Associate
United States Postal Service - Hybrid
04.2015 - 06.2020
- Supported over 100 internal customers by providing written and oral communication on hiring, and legal inquiries to ensure policy compliance and avoidance of violations and harm to candidates
- Provided superior customer service to job candidates by assisting with password resets, system compatibility checks, and job link accessibility
- Daily preparation, review, and transmission of confidential correspondence to external customers using file encryption software.
Management and Program Assistant-Office Automation
Internal Revenue Service
03.2009 - 08.2014
- Led a team of four in a records management project to prepare employee files and other materials for long-term storage
- Utilized MS Office to track FMLA, reasonable accommodations, leave usage, and employee grievances and conduct cases
- Updated and maintained confidential employee records and files of 7 team leaders
- Created weekly, and quarterly reports from retrieved information in databases using Excel.
Education
Some College (No Degree) - Human Resources Development
Greensboro College
Greensboro, NC 05.2001 -
Skills
Customer ServicePhone/Email/Virtual SupportTen-KeyConflict ResolutionWritten and Oral CommunicationMicrosoft Office Suite (MS)
Records, Files and Data Management
Time and Project Management
Presentation and Report Preparation
Data Collection
Customer Database Systems
Calendar Management
Software
Microsoft Excel
Microsoft Word
Microsoft Publisher
Microsoft PowerPoint
Zoom
Timeline
Administrative Coordinator
Connor & Company, Inc.
07.2023 - Current
Office Assistant/Backup Business Center Manager
Office Evolution
03.2023 - 07.2023
Customer Service/Sales Support
Savory Spice
11.2020 - 02.2021
Human Resources Associate
United States Postal Service - Hybrid
04.2015 - 06.2020
Management and Program Assistant-Office Automation
Internal Revenue Service
03.2009 - 08.2014
Some College (No Degree) - Human Resources Development
Greensboro College
05.2001 -