AUDREY SANTIAGO
Lakeland
Summary
Dynamic sales and administrative professional with a strong background in customer service and front office operations. Demonstrates a record of fostering client relationships and ensuring smooth operational processes. Actively pursuing roles in corporate administration and receptionist support.
Overview
7
7
years of professional experience
Work History
Educational Assistant Teacher
Kelly Educational Services
Lakeland
02.2026 - Current
- Assisted teachers in preparing engaging instructional materials and interactive classroom activities.
- Monitored student performance and behavior, providing insights to support individualized learning approaches.
- Implemented classroom management strategies that fostered a positive learning environment.
- Organized classroom supplies and maintained an orderly environment for learning.
Media Content Producer
Independent Content Consultant
01.2021 - Current
- Produced brand reviews, promotional videos, and photo content that enhanced brand visibility.
- Collaborated with prestige brands monthly to drive affiliate sales on Amazon, TikTok, Facebook, Instagram, and Pinterest.
- Leveraged media platforms with high engagement rates to reach 10K+ followers.
- Strategically craft brand-focused content across diverse products and services.
Temp Customer Service Clerk
Tax Collector's Office
Lakeland
10.2025 - 12.2025
- Managed high-volume customer flow, ensuring compliance with state policies to maintain service quality.
- Assisted customers with tax, tag, and title services, providing professional front-desk support to enhance customer experience.
- Handled administrative tasks, including data entry and record lookups, to streamline customer inquiries and improve service efficiency.
- Perform vision screenings, verify documentation, and process customer transactions accurately.
Clinic Business Manager
Massage Envy Med Spa
Augusta
01.2019 - 01.2022
- Supervised and mentored 20+ associates and service providers to enhance team capabilities and service quality.
- Conducted training, coaching, and performance evaluations to improve associate skills and effectiveness.
- Managed inventory, payroll processing, bank deposits, and scheduling.
- Created marketing campaigns and managed social media accounts to increase brand visibility and engagement.
- Communicated daily with franchise owner and GM to meet KPI/HPI targets.
Education
Bachelors of Business Marketing - Marketing
Western Governors University
Salt Lake City, UT01-2027
High School Diploma -
Academy of Richmond County
Skills
- Administrative Support
- Customer Service
- Front Desk Operations
- Sales
- Account Management
- Business Marketing
- Brand Collaboration
- User Generated Content
- Video Marketing
- Efficient & Self-Motivated
Timeline
Educational Assistant Teacher
Kelly Educational Services
02.2026 - Current
Temp Customer Service Clerk
Tax Collector's Office
10.2025 - 12.2025
Media Content Producer
Independent Content Consultant
01.2021 - Current
Clinic Business Manager
Massage Envy Med Spa
01.2019 - 01.2022
Bachelors of Business Marketing - Marketing
Western Governors University
High School Diploma -
Academy of Richmond County