Audrey Santistevan-Sanchez
Albuquerque,NM
Summary
Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor. Observant server with 11 years of experience facilitating fantastic dining experiences. Food industry veteran with experience seating guests and bartending. Celebrated for wide skillset and positive attitude.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Administrative Assistant
Macy's
08.2017 - Current
- Implemented training programs for new employees to help them acclimate quickly to their roles within the company.
- Contributed to a positive work environment through proactive problem-solving and excellent interpersonal skills when interacting with colleagues.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- In charge of ordering office supplies, keeping up on equipment maintenance, and other services.
- Conducts daily cash office duties for entire store including the daily deposit and balancing store vault.
- Assists managers with scheduling and schedule modifications.
- Assists managers with scheduling interviews.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed filing system, entered data and completed other clerical tasks.
Server
Red Lobster
10.2017 - 12.2023
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
Server
Red Robin
03.2017 - 10.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bartender/Server
Texas Land And Cattle
09.2014 - 03.2017
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Answered customers' questions, recommended items, and recorded order information.
Server
Applebee's Neighborhood Grill & Bar
07.2014 - 09.2014
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Server
Tucanos Brazillian Grill
04.2013 - 07.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased repeat business by building rapport with customers through friendly conversation and personalized service recommendations.
- Streamlined beverage preparation processes, resulting in faster turnaround times and higher overall efficiency levels.
- Served food and beverages promptly with focused attention to customer needs.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Remained focused, calm and professional during peak rush hours.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Checked guests' identification before serving alcoholic beverages.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH12.2024
Skills
- Business Administration
- Verbal Communication
- Accounting familiarity
- Computer Skills
- Mail handling
- Critical Thinking
- Recordkeeping
- Data Entry
- Microsoft Office
- Training and coaching
- Prioritization
- Attendance record management
- Customer Service
- Office Administration
- Strong Work Ethic
- Dining area maintenance
- Sanitation Standards
- Adaptable and Flexible
- Upselling
- Item promotion
- Order Accuracy
- Team Leadership
- Flexible Schedule
- Suggestive Selling
- Food handling
- Exceptional customer service
- High-volume dining
- Cash Handling
- Professional Appearance
- Wine pairing knowledge
- Tableside Etiquette
- Reliable and Responsible
- Warm and Friendly
Certification
New Mexico Alcoholic Beverage Control Server Certificate
Timeline
Server
Red Lobster
10.2017 - 12.2023
Business Administrative Assistant
Macy's
08.2017 - Current
Server
Red Robin
03.2017 - 10.2017
Bartender/Server
Texas Land And Cattle
09.2014 - 03.2017
Server
Applebee's Neighborhood Grill & Bar
07.2014 - 09.2014
Server
Tucanos Brazillian Grill
04.2013 - 07.2014
MBA - Business Administration And Management
Southern New Hampshire University