Audrey Saura
Fort Myers,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and staff supervision at Yummy Island Food Truck LLC. Proven ability to enhance customer rapport and streamline operations, while effectively managing cash handling and inventory. Skilled in decision-making and training, fostering a positive environment that elevates dining experiences.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Yummy Island Food Truck LLC
03.2025 - Current
- Assisted in daily operations, ensuring smooth service during peak hours.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Trained new staff on food safety protocols and customer service standards.
- Resolved customer inquiries and complaints, fostering positive dining experiences.
- Conducted regular quality checks on food preparation and presentation standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Handy Foods
03.2025 - 10.2025
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management tasks, including daily reconciliations and deposits.
- Collaborated with team members to ensure smooth operations during peak hours.
- Adapted quickly to new software systems for transaction processing and inventory tracking.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Restaurant Hostess
Rib City
06.2022 - 05.2023
- Welcomed and seated guests, ensuring smooth dining flow and positive customer experiences.
- Collaborated with kitchen staff to communicate special requests and run food to guests effectively.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Immokalee High School
Immokalee, FLSkills
- Customer service
- Money handling
- Decision-making
- Staff supervision
- Task delegation
- Customer rapport
Timeline
Assistant Manager
Yummy Island Food Truck LLC
03.2025 - Current
Customer Service Representative
Handy Foods
03.2025 - 10.2025
Restaurant Hostess
Rib City
06.2022 - 05.2023
High School Diploma -
Immokalee High School