Audrey Schwartz
Summary
Experienced customer service representative/telemarketer successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments. Forward-thinking Operations Specialist bringing over four years of expertise in call center operations for political campaign sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in microsoft word and excel.
Overview
20
20
years of professional experience
Work History
Customer Service/Telemarketer
Self Employed Services
01.2020 - Current
- Make calls
- File paperwork
- Input data
- Type
- Provide high quality customer service
- Work on political campaigns
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
- Conducted thorough research to stay updated on industry trends and best practices, providing informed recommendations to clients.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
- Fostered collaboration among team members when working on larger-scale projects requiring diverse expertise.
- Collaborated effectively with cross-functional teams, resulting in successful project completion.
Manager
Broad Street Bistro
01.2011 - 01.2020
- Provided excellent customer service in a fast-paced environment
- Prepared coffee drinks, juices, sandwiches, and salads
- Daily money management
- Reconciled Tills
- Opened and closed restaurant
- Made the schedule
- Delegated tasks and managed employee shifts
- Handled customer and employee complaints
- Took inventory and placed orders
- Handled bank deposits
- Hired and trained new staff
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Amigos & Co.
01.2004 - 01.2011
- Provided excellent service to the public through communication and attentiveness
- Regularly multi-tasking in a high stress, fast paced environment
- Displayed superb listening skills
- Assisted with the training and supervision of new staff
- Daily money management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Arts - Business Administration
University of Hawaii
Hilo, HI01.2009
Skills
- Problem Solving
- Creativity
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Project Management
- Scheduling
- Records coordination
- Service Marketing
- Production Planning
- Operations Oversight
- Customer Support
- Process Improvement
- Issue Research
Traits
Loyalty, 10/10
Roles And Responsibilities
- Perform deliveries, give rides, shop for groceries, and offer regular customer service.
- Provided excellent customer service in a fast-paced environment. Prepared coffee drinks, juices, sandwiches, and salads. Daily money management. Delegated tasks and managed employee shifts. Handled customer and employee complaints. Took inventory and placed orders. Handled bank deposits when the Owner was away. Hired and trained new staff.
- Provided excellent service to the public through communication and attentiveness. Regularly multi-tasking in a high stress, fast-paced environment.
- Displayed superb listening skills. Assisted with the training and supervision of new staff.
- Daily money management.
References
- Theresa Vojtech, Owner of Broad Street Bistro, (530)368-0615
- Katherine Guerrero, Owner of Amigos & Co., (530)559-5677
Timeline
Customer Service/Telemarketer
Self Employed Services
01.2020 - Current
Manager
Broad Street Bistro
01.2011 - 01.2020
Server
Amigos & Co.
01.2004 - 01.2011
Bachelor of Arts - Business Administration
University of Hawaii