Audrey Scull
Apache Junction,Arizona
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Versed in managing client and provider relationships while maintaining detailed records.
Overview
4
4
years of professional experience
Work History
Office Manager
Eternal Hope Therapy Services
05.2022 - Current
- Oversee billing processes, promptly address payment discrepancies, and provide clients with invoices and relevant documentation
- Process and monitor claims, ensuring timely resolution of issues such as denials or discrepancies in payment statuses
- Regularly liaise with insurance companies for client benefit information, provide clients with up-to-date policy changes, and offer necessary documentation such as superbills
- Efficiently manage and track payments, claims, and client data using Excel
- Consistently handle an average portfolio of 80 clients, spread across three therapists
- Manage new client inquiries, ensure optimal therapist pairing, and maintain ongoing communication with all clients.
Training Coach
ThredUp
09.2021 - 05.2022
- Train new employees in outbound processing
- Answer and assist employees with questions as needed
- Prepare shipments to be sent to other ThredUp warehouses
- Facilitate and direct outbound operators on warehouse maintenance
- Maintain general cleanliness of warehouse.
- Developed relationships with clients to provide ongoing support and encouragement
Customer Service Representative
Grainger Call Center
01.2020 - 03.2021
- Manage large amounts of inbound calls in a timely manner
- Assist small businesses with placing and/or tracking their orders
- Research customer issue as necessary and provide solutions
- Assist customers in processing payments
- Provided support for new team members via answering questions and/or assisting with procedural flow
- Contact third party vendors to provide status inquiries on orders to customers.
Customer Service Representative
VIP Mortgage
05.2019 - 12.2019
- Resolve internal employee needs and concerns through defined processes and alternative solutions
- Facilitate coordination of internal and external office events
- Fulfill and ship multiple promotional orders for different company branches across United States
- Supply all reports and reporting needs to upper level management
- Input and file all incoming mortgage paperwork for new clients.
Education
Bachelors in Forensic Psychology -
Grand Canyon University
Phoenix, Arizona01.2026
High School Diploma -
Westview High School
Avondale, Arizona05.2018
Skills And Qualities
- Detail Oriented
- Approachable
- Customer Focused
- Self-Managed
- Proficiency in Microsoft Word and Excel
- Clear Communication
- Motivated
- Dynamic Problem Solver
References
Available upon request
Timeline
Office Manager
Eternal Hope Therapy Services
05.2022 - Current
Training Coach
ThredUp
09.2021 - 05.2022
Customer Service Representative
Grainger Call Center
01.2020 - 03.2021
Customer Service Representative
VIP Mortgage
05.2019 - 12.2019
Bachelors in Forensic Psychology -
Grand Canyon University
High School Diploma -
Westview High School
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