Established relationships with external stakeholders, enhancing community engagement and support services for residents.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Managed financial transactions and fu
Managed financial transactions and functions for over [Number] employees and patients.
Oversaw financial transactions and management functions, strategically managing operating budget.
Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
Championed a resident-centered approach to care by actively soliciting feedback from patients'' families regarding their experiences at the nursing home facility.
Evaluated vendor contracts for cost-effectiveness, negotiating favorable terms for supplies and equipment purchases that reduced overall expenses.
Optimized staffing models for efficient personnel scheduling that balanced employee needs with facility requirements.
Paid close attention to applicable governing requirements and submitted reports in accordance with all local, state and federal health agencies.
Oversaw financial transactions and management functions, strategically managing fiscal budget.
Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
Discussed resident census data and admissions and discharge information in department-head meetings.
Implemented innovative marketing strategies to attract new residents while maintaining high occupancy levels in the nursing home facility.
Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
Collaborated with clinical teams to develop evidence-based policies and procedures that ensured consistent delivery of high-quality care services.
Provided guidance and leadership to over 115 employees in 120-bed facility while managing day-to-day administrative tasks.
Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns.
Managed operations at 120-bed facility.
Complied with statutory, regulatory, state and federal guidelines in terms of benefits and developed appropriate procedures to meet strategic initiatives for nursing home.
Maintained strong knowledge of applicable governing requirements and submitted documentation and reports in accordance with CMS programs
Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
Supervised financial transactions for both employees and patients.
Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility''s reputation within the community.
Strengthened partnership with local educational institutions, increasing opportunities for student internships and clinical rotations within the facility.
Improved patient care by implementing effective care plans and coordinating interdisciplinary team meetings.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Communicated with patients, ensuring that medical information was kept private.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Guided and mentored 115 employees in 120-bed facility while overseeing daily administrative tasks.
Maximized capital components of various CMI rates by creating and implementing special initiatives to improve existing residential facilities.
Observed packing operations to verify conformance to specifications.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Director of Nursing
Waverly Healthcare and Rehabilitation Center
Waverly, VA
01.2001 - 03.2012
Led nursing staff in delivering high-quality patient care and ensuring adherence to protocols.
Developed and implemented strategic initiatives to enhance departmental efficiency and patient outcomes.
Oversaw budgeting and resource allocation to optimize nursing services across multiple facilities.
Mentored nursing leaders, fostering professional development and improving team performance.
Collaborated with interdisciplinary teams to establish evidence-based practices for patient safety.
Analyzed performance metrics to drive continuous improvement in nursing operations and service delivery.
Ensured compliance with regulatory standards while maintaining a positive workplace culture.
Streamlined onboarding processes for new nursing staff, enhancing training effectiveness and retention rates.
Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
Evaluated performance metrics regularly, identifying areas for improvement and implementing targeted interventions accordingly.
Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
Established effective communication channels between nursing staff and other departments, improving overall hospital functionality.
Promoted a culture of safety by enforcing strict infection control measures and addressing potential hazards proactively.
Increased compliance with regulatory standards through regular audits and ongoing process improvements.
Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
Performed rounds to observe care and interview staff, residents, and families.
Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
Facilitated continuing education and training programs to drive staff competency and professional development.
Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Assistant Director of Nursing
Waverly Healthcare and Rehabilitation
Waverly, VA
06.1998 - 01.2001
Led nursing staff in compliance with state regulations and quality care standards.
Developed and implemented patient care plans to enhance resident outcomes.
Coordinated training programs for nursing staff to improve skill sets and performance.
Evaluated care delivery processes, identifying areas for improvement and efficiency gains.
RN Family Practice Office Nurse
Waverly Family Practice/Prime Care Family Practice
Waverly VA, Colonial Heights VA
03.1986 - 06.1998
Administered patient care and medications according to established protocols.
Collaborated with healthcare team to develop and implement individualized patient care plans.
Monitored vital signs and assessed patient conditions to ensure timely interventions.
Educated patients on health management and preventive care practices to improve outcomes.
RN Charge Nurse, Progressive Care Unit
Petersburg General Hospital
Petersburg, VA
01.1985 - 03.1986
Administered medications and treatments as per established protocols to ensure patient safety.
Collaborated with interdisciplinary teams to develop personalized care plans for diverse patient populations.
Monitored vital signs and performed health assessments to identify changes in patient conditions promptly.
Educated patients and families on disease management, treatment options, and health promotion strategies.
Led emergency response efforts during critical situations, ensuring timely interventions and coordination of care.
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Educated family members and caregivers on patient care instructions.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Associate of Science - Nursing
John Tyler Community College
Chester, VA
12-1984
High School Diploma -
Tidewater Academy
Wakefield
05-1979
Skills
Medication and IV administration
Medication administration
Direct patient care
Patient assessments
Documentation and charting
Patient assessment
Strong clinical judgment
Infection control measures
Wound care
Patient monitoring
Intravenous therapy
Care plan development
Critical care
Tracheostomy care
EMR systems
Emergency response
Diabetes management
Diabetes and nutrition education
Emotional awareness
HIPAA education
Timeline
RN Charge Nurse
Waverly Rehabilitation and Healthcare Center
12.2024 - Current
Administrator
Waverly Rehabilitation and Healthcare Center
05.2012 - 12.2024
Director of Nursing
Waverly Healthcare and Rehabilitation Center
01.2001 - 03.2012
Assistant Director of Nursing
Waverly Healthcare and Rehabilitation
06.1998 - 01.2001
RN Family Practice Office Nurse
Waverly Family Practice/Prime Care Family Practice