Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Audrey Sellers

Oak Harbor

Summary

Dedicated and compassionate Certified Medical Assistant with 7 years of extensive experience at Island Health in ambulatory and outpatient care, excelling in patient care and clinical applications. Proven ability to enhance office efficiency and foster a compassionate environment for staff and patients. Skilled in specimen collection and medical records oversight, while demonstrating strong team collaboration and problem-solving abilities. Committed to delivering exceptional patient experiences and work with patients in their health care journey.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Island Health
09.2018 - Current
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, prepping charts before appointments, completing insurance forms, and helping patients with diverse needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Collected and documented patient medical information such as blood pressure and weight and other routine vitals.
  • Reviewed outcomes with patients by providing knowledgeable education on procedures/diagnoses medications, and other physician instructions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed EKGs, performed venipuncture, and other tests based on patient presentation in office.
  • Communicated clearly with patients and assisted with any inquiries, appointment requests and billing questions by scheduling appointments or managing-up as appropriate.
  • Oriented and trained new staff on proper procedures and policies.
  • Aided the start-up and participated in the Respiratory Clinic during the Pandemic and the training of new staff during the recent acquisition of the new Orcas Family Practice Clinic.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Set up and assist providers with sterile and non-sterile procedures as well as perform routine CLIA approved office procedures
  • Build rapport with patients of diverse ages and demographics as well as fellow staff members to promote an inclusive, safe, healing environment.
  • Processed prior authorizations and other insurance forms to ensure patients received their medication or were provided with an insurance/provider approved alternative.

Pharmacy Assistant

Island Drug and Gifts
09.2014 - 05.2017
  • Counted and labeled prescriptions with correct item and quantity.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Merchandised over-the-counter goods and rotated stock.
  • Supported operations with filing, copying and faxing.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Updated computer system with current customer, payment and inventory information.
  • Received incoming supplies and stocked in correct locations.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.

Education

Associate of Applied Science - Medical Assistant

Skagit Valley College
Mount Vernon, WA
06-2018

Skills

  • Clinical applications
  • Sample collection procedures
  • HIPAA protocols
  • Treatment setup
  • Inventory and supply management
  • Medical records oversight
  • Medication administration
  • Telephone etiquette
  • Sterilization techniques
  • Medical terminology
  • Team collaboration
  • Electronic health records
  • Problem-solving
  • Multitasking and organization
  • Basic life support
  • Patient scheduling
  • Specimens collection and processing

Accomplishments

  • Assisted with team to successfully transition Orcas facility to the use of Meditech Expanse
  • Collaborated with team of 5 in the development and management of Island Respiratory Clinic during the Pandemic.
  • Collaborated with team of 3 in developing a Prior Authorization processing group, workload, and time efficient process for completing medication prior authorizations.


Certification

  • CMA - Certified Medical Assistant through the American Association of Medical Assistants

Timeline

Certified Medical Assistant

Island Health
09.2018 - Current

Pharmacy Assistant

Island Drug and Gifts
09.2014 - 05.2017

Associate of Applied Science - Medical Assistant

Skagit Valley College

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