Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audrey Shambaugh

Ann Arbor,MI

Summary

Dependable, professional, hard-working employee in any job or task. Years of experience in service industry focusing on customer service, efficient preparation, and coordination with co-workers. Dependable manager and assistant recreational supervisor experience, able to manage conflict and organization of tasks and park goals. Desire to bring a positive attitude, friendliness and successfully contribute to the position.

Overview

4
4
years of professional experience

Work History

Counter Server

Christal Silta
12.2022 - Current
  • Managed multiple tasks in high-volume environment.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Processed cash, debit and credit card payments.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
  • Restocked counter supplies, condiments, napkins and silverware.
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Took and processed over customer orders.
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Demonstrated knowledge and applied proper food handling standards.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Rotated food items and discarded expired items to keep food inventory fresh.
  • Provided information about menu and made suggestions based on taste, availability and price.
  • Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
  • Performed preventive and regular maintenance on ovens, grills, stoves and hot plates.
  • Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.

Recreation Supervisor

City Of Ann Arbor
05.2020 - 08.2022
  • Enforced safety procedures and protocols among staff and students to maximize safety.
  • Resolved conflicts between youngsters using effective communication and negotiation skills.
  • Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.
  • Developed positive and productive relationships with kids, parents and staff.
  • Engaged participants in recreational activities and team-building exercises.
  • Effectively coordinated tasks to staff members in order to meet health code, a safe environment, cleanliness, and maintain efficiency in the workplace.


Barista

Cathrina Beam
01.2020 - 08.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Education

Bachelor of Science - Nursing

Northern Michigan University
Marquette, MI
05.2024

Skills

  • Managing multiple tasks
  • Friendly and efficient customer service
  • Accuracy and efficiency
  • POS and cash register operations
  • Excellent work ethic
  • Managing employee relations
  • Time management

Timeline

Counter Server

Christal Silta
12.2022 - Current

Recreation Supervisor

City Of Ann Arbor
05.2020 - 08.2022

Barista

Cathrina Beam
01.2020 - 08.2022

Bachelor of Science - Nursing

Northern Michigan University

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Audrey Shambaugh