Audrey Shambaugh
Ann Arbor,MI
Summary
Dependable, professional, hard-working employee in any job or task. Years of experience in service industry focusing on customer service, efficient preparation, and coordination with co-workers. Dependable manager and assistant recreational supervisor experience, able to manage conflict and organization of tasks and park goals. Desire to bring a positive attitude, friendliness and successfully contribute to the position.
Overview
4
4
years of professional experience
Work History
Counter Server
Christal Silta
Third Street Bagel 429 N. Third St.
12.2022 - Current
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Took and processed over customer orders.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Demonstrated knowledge and applied proper food handling standards.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Provided information about menu and made suggestions based on taste, availability and price.
- Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
- Performed preventive and regular maintenance on ovens, grills, stoves and hot plates.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
Recreation Supervisor
City Of Ann Arbor
Ann Arbor, MI
05.2020 - 08.2022
- Enforced safety procedures and protocols among staff and students to maximize safety.
- Resolved conflicts between youngsters using effective communication and negotiation skills.
- Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.
- Developed positive and productive relationships with kids, parents and staff.
- Engaged participants in recreational activities and team-building exercises.
- Effectively coordinated tasks to staff members in order to meet health code, a safe environment, cleanliness, and maintain efficiency in the workplace.
Barista
Cathrina Beam
Bearclaw Coffee Co. 2460 Washtenaw, Ann Arbor, MI
01.2020 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Bachelor of Science - Nursing
Northern Michigan University
Marquette, MI05.2024
Skills
- Managing multiple tasks
- Friendly and efficient customer service
- Accuracy and efficiency
- POS and cash register operations
- Excellent work ethic
- Managing employee relations
- Time management
Timeline
Counter Server
Christal Silta
12.2022 - Current
Recreation Supervisor
City Of Ann Arbor
05.2020 - 08.2022
Barista
Cathrina Beam
01.2020 - 08.2022
Bachelor of Science - Nursing
Northern Michigan University