Audrey Shipley
Sycamore,IL
Summary
Dedicated worker with 10+ years of customer service and customer care. Adept at learning new programs, systems and platforms. Strong teamwork and leadership skills and with a true care for the work to be done. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
Hospitality Manager
Fatty's Pub And Grille
03.2017 - Current
- Established and implemented the integration of new software that allowed for increased productivity.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
Front Desk Coordinator
DeKalb County Health Department
02.2017 - 01.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Provided administrative support to management staff, contributing to overall office productivity.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Contact Tracer/ Covid Vaccine Scheduler
DeKalb County Health Department
03.2020 - 06.2022
- Collaborated with healthcare professionals to schedule and coordinate appointments for Covid-19 vaccinations, ensuring efficient administration and adherence to prioritization guidelines.
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
- Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
Certified Nursing Assistant
DeKalb County Rehab And Nursing Center
01.2012 - 04.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Bachelor of Science - Education
Northern Illinois University
Dekalb, IL12.2023
Skills
- Employee Scheduling
- Facility Management
- Staff Training and Development
- Health and safety compliance
- Administrative Skills
- POS Systems
- Problem-solving skills
- Multi-Line Phone Systems
- Business Correspondence
- Expense Reporting
- Data Entry
- Computer Skills
- Strong Work Ethic
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Telephone Etiquette
- Medical Terminology
- Microsoft Office Suite
- Compassion and Empathy
- Patient Care
- HIPAA Compliance
Timeline
Contact Tracer/ Covid Vaccine Scheduler
DeKalb County Health Department
03.2020 - 06.2022
Hospitality Manager
Fatty's Pub And Grille
03.2017 - Current
Front Desk Coordinator
DeKalb County Health Department
02.2017 - 01.2023
Certified Nursing Assistant
DeKalb County Rehab And Nursing Center
01.2012 - 04.2016
Bachelor of Science - Education
Northern Illinois University