Audrey Sies

• Conducted routine inspections to ensure compliance with Good Manufacturing Practices (GMP) and regulatory standards (FDA).
• Monitored and verified the quality of raw materials, intermediate products, and finished goods throughout the manufacturing process.
• Ensured accurate and complete product release and batch documentation in adherence to regulatory requirements.
• Reviewed and approved manufacturing and packaging documentation for accuracy and completeness.
• Supported continuous improvement initiatives to increase efficiency and product quality while maintaining regulatory compliance.
• Collaborated with Manufacturing, MS&T, R&D, and Maintenance teams to ensure smooth production operations and product quality.
• Coordinated with Quality Control (QC) Labs to ensure the timely testing of samples and that quality specifications were met.
• Monitored safety data for materials and processes, addressing any safety concerns in accordance with regulations.
• Ensured all products were manufactured in compliance with FDA regulations.
• Conducted swabbing of manufacturing equipment for active pharmaceutical ingredient (API) and detergent residues.
• Performed area clearances for production and reviewed logbooks and batch records to ensure GMP compliance.
• Verified calculations, pH, and appearance during production to ensure product quality.
• Issued Quality Assurance documents and ensured aseptic techniques were maintained during production.
• Provided quality oversight for cGMP operations, including room release, critical process observation, and real-time batch documentation review.
• Conducted Acceptable Quality Limit (AQL) visual inspections of drug products, identifying defects with potential patient safety impact.
• Trained staff on quality procedures, cGMP, and cGDP requirements to ensure compliance and effective manufacturing operations.
• Revised SOPs and generated or updated cGMP documentation.
• Performed QA on the floor responsibilities supporting client projects, resolving issues as they arose during manufacturing.

• Provided excellent customer service by greeting and assisting customers in a friendly and efficient manner.
• Expertly prepared a variety of espresso-based drinks, including lattes, cappuccinos, mochas, and iced beverages, following company recipes and standards.
• Managed cash register, processed payments, and handled customer transactions accurately and efficiently.
• Provided detailed descriptions and recommendations on menu items, including specialty drinks, pastries, and seasonal offerings.
• Worked collaboratively with other baristas, kitchen staff, and management to ensure smooth operations during busy hours.
• Monitored inventory levels, restocked supplies as needed, and assisted with ordering coffee beans, milk, and other beverages.
• Maintained a clean and organized work environment, including regularly cleaning espresso machines, grinders, and other equipment in accordance with health and safety standards.
• Managed high volumes of orders efficiently while maintaining high-quality standards and exceptional customer service.
• Promoted special offers, new products, and seasonal items to customers, encouraging sales and building customer loyalty.
• Addressed customer complaints or issues in a calm and professional manner, ensuring customer satisfaction.
• Trained new baristas on coffee preparation, customer service standards, and store operations.

• Performed downstream processes for purifying biological products.
• Prepared and reviewed batch records to ensure compliance with GMP, regulatory standards, and company policies. Documented all processes and deviations per SOPs.
• Operated and maintained downstream manufacturing equipment, ensuring proper calibration and troubleshooting to prevent downtime and process interruptions.
• Followed strict cleanroom and aseptic techniques to ensure that the production environment remained contamination-free.
• Managed and tracked materials and reagents for downstream processes, ensuring timely availability for production.
• Collaborated with upstream manufacturing, quality assurance, and engineering teams to streamline production processes and ensure efficient operations.
• Identified and resolved process-related issues, implemented corrective actions, and contributed to root cause investigations.

Manager

• Led a team of 4-20 employees, including bartenders, servers, hosts, and kitchen staff, ensuring smooth restaurant operations and excellent customer service.
• Trained new hires on restaurant procedures, customer service standards, and POS system operations.
• Developed and executed comprehensive training programs for new employees, ensuring they were well-prepared to succeed in their roles, from customer service expectations to operational procedures.
• Responsible for the recruitment, interviewing, and hiring of new employees, ensuring that all candidates aligned with company values and culture.
• Oversaw inventory levels, placed orders, and ensured that stock was maintained at optimal levels to support daily operations.
• Managed opening and closing procedures, including cash handling, daily reports, and ensuring the restaurant met cleanliness and safety standards.
• Addressed customer complaints and issues in a professional and timely manner, ensuring satisfaction and loyalty.
• Created and managed staff schedules, ensuring adequate coverage during peak hours while maintaining labor cost efficiency.

Server

• Took food and beverage orders, provided detailed explanations of the menu items, and recommended wine pairings to enhance the dining experience.
• Ensured prompt and attentive service by managing multiple tables, delivering food and drinks, and responding to customer needs.
• Successfully upsold desserts, drinks, and additional courses to increase sales and enhance the guest experience.
• Worked collaboratively with kitchen staff, bartenders, and management to ensure accurate order fulfillment and timely service.
• Accurately processed payments, handled cash, and operated the POS system for customer transactions.
• Addressed guest concerns and issues in a professional manner to ensure customer satisfaction and resolve any complaints swiftly.

Bartender

• Expertly crafted a variety of cocktails, including specialty drinks, martinis, and wine pairings, while maintaining high standards of quality and presentation.
• Maintained in-depth knowledge of the drink menu, including seasonal offerings, specialty cocktails, and wine pairings for The Melting Pot's fondue dining experience.
• Managed bar inventory, including ordering liquor, garnishes, and mixers, and ensured stock levels were maintained to meet demand without overstocking.
• Ensured the bar area was clean, organized, and stocked, following health and safety regulations to maintain a sanitary work environment.
• Addressed guest complaints or issues promptly and professionally, ensuring customer satisfaction and encouraging repeat visits.

Host

• Welcomed guests upon arrival, managed the reservation system, and efficiently seated guests while balancing wait times and table availability.
• Provided excellent customer service by addressing guest inquiries and managing expectations during peak hours.
• Managed phone lines and reservations, handled special requests, and communicated wait times to guests.
• Coordinated with the server team to ensure guests were seated in a timely manner and had an enjoyable dining experience.
• Ensured the front-of-house area remained clean and organized, including waiting areas and menus.

● Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

● Took reservations over phone, in person, and via computer for guests and provided confirmation information.

● Collected room deposits, fees, and payments.

● Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Server and Bartender

• Provided exceptional service by greeting guests, taking orders, delivering food and beverages, and ensuring a positive dining experience.
• Offered detailed descriptions of menu items, including daily specials, and made recommendations based on customer preferences.
• Managed multiple tables and orders simultaneously in a fast-paced environment while maintaining attention to detail and quality service.
• Actively upsold drinks, appetizers, and desserts, contributing to increased sales and guest satisfaction.
• Worked collaboratively with kitchen staff and fellow servers to ensure timely delivery of food and drinks, ensuring efficiency and guest satisfaction.
• Processed guest payments accurately using the POS system and handled cash, credit card, and split-check transactions.
• Addressed guest complaints and concerns in a calm, professional manner, ensuring customer satisfaction and repeat visits.
• Expertly prepared a wide range of alcoholic and non-alcoholic beverages, including signature cocktails, beers, and wines, while maintaining high standards for quality and presentation.
• Assisted guests with drink selections, offering pairing suggestions to complement their meal or preferences.
• Managed bar stock levels, ensured timely reordering of liquor, mixers, garnishes, and glassware, and maintained an organized bar area.
• Operated the cash register, processed orders, and accurately handled customer payments for drinks and food.
• Maintained a clean and sanitary bar area, ensuring compliance with health and safety regulations.

Head Learning Coach (HLC)

• Led the recruitment process for new trainers by interviewing candidates, selecting team members, and building a strong, cohesive group of trainers to effectively onboard and mentor new hires.
• Created and managed training schedules for new trainers, ensuring that each had the resources and support necessary to deliver successful training programs.
• Conducted interviews for potential new hires, ensuring candidates aligned with company culture and values. Managed all onboarding paperwork and documentation for new staff.
• Developed and implemented training programs for new hires, ensuring they were effectively onboarded into the company culture and proficient in their roles.
• Ensured the entire staff stayed current with required training, tracking certifications, and compliance, and providing support to improve team skills and performance.
• Provided coaching and feedback to trainers, helping them improve their training techniques and effectiveness in developing new employees.

• Displayed versatility in working multiple different positions in a restaurant environment.
• Processed guest payments accurately using the POS system and handled cash, credit card, and split-check transactions.
• Addressed guest complaints and concerns in a calm, professional manner, ensuring customer satisfaction and repeat visits.
• Offered detailed descriptions of menu items, including daily specials, and made recommendations based on customer preferences.
• Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
• Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Responsible for the training of new associates and managers-in-training (MIT) while developing excellence in customer service skills.