Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
I speak English & French fluently
I speak English & French fluently
Additional Information
Timeline
Generic

Audrey Sirignano

Ass. Master Mechanic/Ass. Manager
Coconut Creek,FL

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Crane Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Assistant to Master Mechanic Shop Manager

Harrison Crane Service
Miami, FL
10.2013 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Developed new promotional campaigns to attract new customers.
  • Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • On Site Oiler in the field.
  • Physically being on site in the field as an Oiler assisting the Crane Operator.
  • Signaling.
  • Rigging.
  • Set up & breaking down the crane (physically building crane
  • with weights & counterweights).
  • Driving Big Rig trucks with a CDL license.
  • Vehicle maintenance & reports.

Hotel Assistant General Manager

Ocean Sky Hotel
Fort Lauderdale, FL
12.2011 - 08.2013
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided services efficiently and with high level of accuracy.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Developed and implemented marketing strategies to promote hotel services.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Maintained well-regarded Front Desk & Concierge services to provide guests with assistance and convenient information about local attractions.
  • Oversaw day-to-day operations of 224-room hotel with staff of 150 employees.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Developed and implemented promotional strategies to increase occupancy.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Created and managed accurate occupancy forecasts and budgets.
  • Fostered safe lodging environment with reliable and effective security services.
  • Assisted with development and distribution of marketing materials for facility.

Education

No Degree - Project Management Construction

Google Coursera College
Fort Lauderdale, FL
10.2022 - 09.2023

GED -

Department of Education
Belleview, FL
05.2011 - 12.2011

Skills

  • Office Equipment Troubleshooting
  • File Management
  • Project Management
  • Meeting Coordination
  • Office Administration
  • Meeting Support
  • Data Entry
  • Administrative Support
  • Data Confidentiality
  • Time Management
  • Administrative Tasks
  • Schedule and Calendar Management
  • Project Support
  • Administrative Duties
  • Operations Support
  • Workload Management

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].

Affiliations

  • International Association of Administrative Professionals
  • International Union of Operating Engineers (I.U.O.E.)

I speak English & French fluently

My career span's over 25 years. I started as a student working in retail where I soon became the store manager. I owned my own business.  I take pride in the work I perform, always giving 100% of myself. I enjoy learning from my superiors as well as my peers. I am a quick learner and is known to think outside the box. My goal, at all times, is to find a solution & a method to execute the task without any missteps. At present I am working in very precarious & sometimes dangerous situations. My team members are my main concern when we are in the filed. I strongly strive for a safe, productive and successful work environment.


I also have had to adapt to many different software, Microsoft Word  & Power Point, Excel, Room Master just to name a few, depending on the job I am called to do. 

I speak English & French fluently

I am fluent in English & French.

Additional Information

My career span's over 25 years. As a student I started working in retail and within a few months became Manager of the store. I have owned my own business. I have worked in Hotels as Assistant General Manager. I take pride in the work I perform, always giving 100% of myself. I enjoy learning from my co workers, superiors as well as my peers, and feel it is my duty to teach as much as I have learnt. I am a solution minded thinker. I often think outside the box for ways to reach our goals and aspirations. Being able to adapt is crucial in my present job since it can become dangerous & life threatening. My team is my on the job family. We strive to work together safely, productively and successfully.



Timeline

No Degree - Project Management Construction

Google Coursera College
10.2022 - 09.2023

Assistant to Master Mechanic Shop Manager

Harrison Crane Service
10.2013 - Current

Hotel Assistant General Manager

Ocean Sky Hotel
12.2011 - 08.2013

GED -

Department of Education
05.2011 - 12.2011
Audrey SirignanoAss. Master Mechanic/Ass. Manager