Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Audrey Slofkis

Pompano Beach,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer satisfaction and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain the best member experience and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Sales and Service Expert

Life Extension
Fort Lauderdale, FL
03.2020 - Current
  • Handled over 50 calls promptly and with courteous professionalism daily.
  • Completed call documentation while speaking with customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Researched client requests to create best possible solutions for diverse needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Customer Service Specialist

Dr. Mitch’s Total Health
Boca Raton, Fl
01.2017 - 01.2020
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals by 100%.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Addressed dozens of customer complaints and mitigated dissatisfaction by employing timely and on-point solutions daily.
  • Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Educated new hires on company policies and procedures by designing and developing training program.

Sales Manager

JuiceryRx
Parkland, Fl
01.2016 - 01.2020
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.

INTERN

NOAA
Key Biscayne, Fl
01.2016 - 12.2016
  • Answered over 50 incoming telephone calls, took down messages and provided information.
  • Sorted and organized files, spreadsheets and reports.
  • Delivered clerical support by handling range of routine and special requirements.
  • Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.

INTERN

Nova Southeastern University
Fort Lauderdale, Fl
01.2015 - 12.2015
  • Recording and analyzing data for later use on project initiatives for graduate lab students.
  • Presenting research projects to 6 doctorate graduates.
  • Achieved management recognition by designing and implementing special project during internship.
  • Reviewed related literature and conducted investigations to support research efforts.

Education

MS NUTRITION - Human Clinical Nutrition

Maryland University of Integrative Health
Laurel, MD
08.2019

BS - Biochemistry

Florida State University
Tallahassee, FL
08.2016

Skills

  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality

Certification

SUMMA CUM LAUDE Maryland University of Integrative Health / 2019 CERTIFIED INTRODUCTORY HERBALIST COMPLETION Herbal academy / 2017 TRI-BETA BIOLOGICAL HONORS SOCIETY Florida State University/ 2016

Timeline

Customer Sales and Service Expert

Life Extension
03.2020 - Current

Customer Service Specialist

Dr. Mitch’s Total Health
01.2017 - 01.2020

Sales Manager

JuiceryRx
01.2016 - 01.2020

INTERN

NOAA
01.2016 - 12.2016

INTERN

Nova Southeastern University
01.2015 - 12.2015

MS NUTRITION - Human Clinical Nutrition

Maryland University of Integrative Health

BS - Biochemistry

Florida State University

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