Summary
Overview
Work History
Education
Skills
Timeline
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Audrey Smallwood

Santa Rosa,CA

Summary

Proven team player with a track record of enhancing customer experiences at Trader Joes, adept in problem-solving and safety awareness. Excelled in roles requiring heavy lifting and inventory restocking, achieving notable efficiency improvements. Skilled in customer engagement, consistently received positive feedback for exceptional service and professionalism.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

2
2
years of professional experience

Work History

Crew Member

Trader Joes
05.2024 - Current
  • Assisted in daily operations to ensure smooth service delivery.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Assistant

The Powder Room
07.2023 - Current
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered telephone calls to provide information and schedule new appointments.
  • Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.

Server

St.Peters Faire
06.2023 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.

Education

Victory Christian Academy
Santa Rosa, CA

Skills

  • Problem-solving
  • Cleaning
  • Customer engagement
  • Cleaning and sanitizing
  • Safety awareness
  • Heavy lifting
  • Store opening and closing
  • Inventory restocking

Timeline

Crew Member

Trader Joes
05.2024 - Current

Assistant

The Powder Room
07.2023 - Current

Server

St.Peters Faire
06.2023 - Current

Victory Christian Academy

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Audrey Smallwood