Audrey Smiley
Salt Lake City,UT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Office Manager
Bron Tapes
03.2022 - Current
- Managed inventory of 150-300K by reviewing stock levels and creating purchase orders accordingly.
- Evaluated inventory in accordance with sales and accurately set minimum and maximum stocking levels on 200-300 items simultaneously.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Bron Tapes
09.2019 - 03.2022
- Work effectively with customer and branch data using Netsuite and Hubspot
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
MA of Arts in Counseling -
Bob Jones University
Greenville, SC05.2019
BA in Humanities -
Maranatha Baptist University
Watertown, WI05.2014
Skills
- Customer Relationship Management
- Managing Operations and Efficiency
- Professional and Courteous
- Clear oral/written communication
- Interpersonal Relations
- Teamwork and Collaboration
- Office Administration
- Credit and collections
- Inventory Control
- Hiring and Training
Accomplishments
- Spent four months in Boston as an intern for Cross-Cultural Studies undergraduate work.
- English Teacher for ESL refugee students in Boston, MA.
- Worked with underserved populations at a food bank in New York City during undergraduate education.
- I currently serve monthly at the Salt Lake Rescue Mission.
- Completed a summer internship at Gospel Grace Church in Salt Lake City, UT as a summer camp assistant for high school students.
Timeline
Office Manager
Bron Tapes
03.2022 - Current
Customer Service Representative
Bron Tapes
09.2019 - 03.2022
MA of Arts in Counseling -
Bob Jones University
BA in Humanities -
Maranatha Baptist University
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