Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

AUDREY SONKENG

HYATTSVILLE,MARYLAND

Summary

IT support professional with 6 years of working in customer service and healthcare environment performing exceptional service, sale support and client retention. Dedicated skilled worker experience in troubleshooting, ticketing system, networking, operating systems, and system administration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Professional

Jubilee Association Of Md
04.2019 - Current
  • Accurate note taking to assist with resolving issues
  • Using technology devices to monitor resident’s health conditions
  • Using software Apps (outlook office 365, Zoom, and The-rap) to effectively communicate with staffs, managers, nurses and writing incident reports.

Sale Associate

Macys
09.2017 - 01.2019
  • Provide outstanding customer service
  • Improve buying experience and elevate company profile with target market & personal sale goals.
  • Staying up do date with changes and update's in company's system
  • Escalate problems to the appropriate department
  • Monitored phone call for incoming customer inquiries & respond in timely manner via phone.

CompTIA IT Training

Per Scholas
06.2023 - 09.2023


  • Diagnose and troubleshoot support request.
  • Configure, deploy & relocate desktop.
  • Provide incident, problem and event management issues and resolutions.
  • Comprehensive knowledge of office 365, SharePoint, OneDrive, OneNote, Team, Zoom and Skype.
  • Run diagnostics to resolve problems & maintain performance of computer systems
  • Install, modify, and repair computer hardware and software
  • Backup, recovery, and data restoration
  • Connect, configure, & upgrade software system
  • Lab on experience on ticketing system

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
12.2023

Skills

  • Phone Calls, Troubleshooting, Technical Support, Active directory, Software Installation, Windows Server, Printer Support, Windows 10 &11, Customer Service, Microsoft Windows, Detailed Note Taking, Strong Communication

Certification

CompTIA IT Training, Silver spring, Maryland Expected in 09/2023 (CompTIA A+ training | Professional Career Skills training)

Languages

French
Native or Bilingual

Timeline

CompTIA IT Training

Per Scholas
06.2023 - 09.2023

Support Professional

Jubilee Association Of Md
04.2019 - Current

Sale Associate

Macys
09.2017 - 01.2019

Bachelor of Science - Information Technology

Western Governors University

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AUDREY SONKENG