Audrey Spulak

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

Traveled to Locations needing help with cashier coverage, price tag updating and general merchandising of sales floor.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

• Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
• Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
• Performed full inventory counts every 30 days.
• Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
• Performed data entry and completed proper paperwork.
• Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
• Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
• Conducted root cause analysis on recurring inventory issues, leading to targeted solutions that mitigated future problems.
• Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established foundational processes for business operations.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Communicated with managers of other departments to maintain transparency.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Increased sales by 30% in the Video Rentals and Sales Dept.
• Organized the Software section for increased sales and fewer returns.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Inventoried and ordered office supplies to maintain availability of products.
• Volunteered to help with special projects of varying degrees of complexity.