Audrey Stoffel
Milwaukee,WI
Summary
Dedicated professional with a strong background in hospitality and maintaining the cash register along with the tasks i’ve been given. Having excelled at Country Inns & Suites, proven ability to enhance guest satisfaction through effective housekeeping and customer service. Skilled in maintaining high cleanliness standards and managing inventory, while fostering teamwork and training new staff to uphold quality.
Overview
8
8
years of professional experience
Work History
Housekeeper
Country Inns & Suites
08.2023 - 12.2025
- Maintained cleanliness and order in guest rooms and public areas, adhering to hotel standards.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Responded quickly to guest requesting for additional amenities or service adjustments.
- Trained new staff on housekeeping protocols and effective cleaning techniques.
- Developed strategies to enhance workflow efficiency while maintaining high-quality standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeper
Hampton Inn Suites
04.2022 - 12.2022
- Maintained cleanliness in guest rooms and public areas, up to hotel standards.
- Used healthy indoor environment disinfectants by using hypoallergenic cleaning products in rooms and common areas.
- Maintained safety standards by quickly addressing spills and potential hazards in busy areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Invoice Processor
Auto Care Specialist
03.2021 - 12.2022
- Process invoices accurately and efficiently using accounting software.
- Verify invoice details against purchase orders to ensure accuracy.
- Maintain organized records of processed invoices for easy retrieval.
- Assist in month-end closing by preparing necessary documentation.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Cashier
Mcdonald’s
04.2018 - 12.2019
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Not Yet Finished -
West Bend High School
West Bend, WISkills
- Teamwork
- Housekeeping
- Customer service
- Cashier handler
- Great at retaining information
- Hospitality background
- Customer service-focused
- Physically strong
Timeline
Housekeeper
Country Inns & Suites
08.2023 - 12.2025
Housekeeper
Hampton Inn Suites
04.2022 - 12.2022
Invoice Processor
Auto Care Specialist
03.2021 - 12.2022
Cashier
Mcdonald’s
04.2018 - 12.2019
Not Yet Finished -
West Bend High School