Audrey Swilley
Zavalla,TX
Summary
With a history in office management and sales, and having taken a break from the career world, I am striving toward the field once again. I am actively seeking for a remote job that I am able to complete from my home office, while I am still in the season of tending to my home and children. I appreciate your time and patience as you observe my career history and consider my resume.
Overview
2
2
years of professional experience
Work History
Sales Manager
Mattress Firm
Houston, TX
11.2015 - 05.2016
- Established relationships with key clients, while maintaining existing customer base.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed sales consultations and educated clients on products and services.
- Maintained professional network of potential clients and business opportunities.
Front Desk Manager
Hilton Garden Inn Hotel
Houston, TX
02.2015 - 11.2015
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Ensured the front desk area was clean and presentable at all times.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
Certified Nursing Assistant
Bayshore Medical Center
Pasadena, Texas
10.2014 - 02.2015
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
High School Diploma -
Clear View Education Center
Webster06-2012
Some College (No Degree) - Medical
San Jacinto Community College
HoustonSkills
- Client Relationship Management
- Exceptional multi-tasker
- Relationship Building
- Verbal and written communication
- Excellent communication skills
- Typing speed of 50 wpm
- Continuous Learning Attitude
- Proofreading
- Patience and Concentration
- Strong grammar knowledge
- Wide Vocabulary Range
- Adaptability
Affiliations
- Gardening
- Backyard Farming
- Hiking
- Camping
- Outdoors
- Bushcraft
- Faith
- Family
- Writing
- Nutrition
- Travelling
- Classical Music
Timeline
Sales Manager
Mattress Firm
11.2015 - 05.2016
Front Desk Manager
Hilton Garden Inn Hotel
02.2015 - 11.2015
Certified Nursing Assistant
Bayshore Medical Center
10.2014 - 02.2015
High School Diploma -
Clear View Education Center
Some College (No Degree) - Medical
San Jacinto Community College