Audrey Swing

• Developed and executed strategic sales plans to drive revenue growth across multiple markets.
• Led cross-functional teams to streamline processes, improving overall operational efficiency.
• Evaluated sales performance metrics to refine strategies and achieve organizational objectives.
• Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
• Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
• Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Developed training programs for staff, fostering skill development and ensuring adherence to operational standards.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Managed staff training programs, improving employee performance and team cohesion.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.

• Streamlined operations to enhance efficiency and improve customer satisfaction in high-volume restaurant environment.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

CNA & LPN

Worked in various hospitals and nursing homes in North Carolina during my time of study starting my Junior Year in High School into College clinicals.