Audrey Tarrant
Greenville,SC
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Focused Patient Service Representative with 20 plus years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Bon Secours Healthcare System
Greenville, SC
09.2003 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Ran credit card batches and balanced deposits on daily basis.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Education
High School Diploma -
Carolina Academy High School
Greenville, SC06-1985
Associate of Science - Business Administration
Kaplan Career Institute - Boston
Boston, MAMedical Assisting
Penn Foster Career School
Scranton, PASkills
- Patient interviewing skills
- Routing lab results
- Appointment Scheduling
- Office Administration
- Insurance Verification
- Payment Collection
- Customer Service
- Patient Intake
- Medicaid
- Medical insurance
- Medical terminology knowledge
- Scheduling appointments
- Problem-Solving
- Scheduling Diagnostic Procedures
- Multitasking and Organization
- Registration management
- Patient Registration
- Phone and Email Etiquette
- Money Handling
- Team Leadership
References
References available upon request.
Timeline
Patient Service Representative
Bon Secours Healthcare System
09.2003 - Current
High School Diploma -
Carolina Academy High School
Associate of Science - Business Administration
Kaplan Career Institute - Boston
Medical Assisting
Penn Foster Career School