Audrey Theetge

• Provided excellent customer service when interacting with patients, families, visitors, physicians, and staff members.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Coordinated referrals with outside providers as needed.
• Scheduled patient appointments according to established protocols.
• Collected copays and verified insurance benefits as needed.
• Ensured HIPAA compliance by keeping confidential information secure.

• Described menu items, special offerings and appropriately identified wine pairings.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

• Consistently provided professional, friendly and engaging service.
• Skillfully promoted items on beverage lists and restaurant specials.
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Provided friendly and attentive service.

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Responsible for all front office associates as well as making all doctor and patient appointments , authorizations , medical records , heavy phones , and all other front office duties while performing excellent customer service and professional advice.

Responsible for all front office duties such as answering very busy phones, making appointments ,getting all authorizations , medical records , taking messages for patients , faxing and all other front office duties while performing great customer service. Also utilize my ultrasound skills for thyroid biopsies.