Audrey Thomas
204 Clinton Ave, Shaw,MS
Summary
Diligent Medical Administrative Assistant with background in managing medical office operations and patient coordination. Successfully assisted in patient scheduling, medical record maintenance, and insurance processing. Demonstrated ability to handle confidential information and streamline administrative tasks efficiently.
Overview
16
16
years of professional experience
Work History
Medical Administrative Assistant
Family Medial Clinic
01.2022 - Current
- Managed patient scheduling and maintained appointment calendars for optimal clinic efficiency.
- Coordinated patient intake processes, ensuring accurate data collection and compliance with regulations.
- Facilitated communication between medical staff and patients, enhancing overall service quality.
- Processed insurance claims and verified patient eligibility to minimize billing discrepancies.
- Streamlined office procedures to reduce wait times and enhance patient satisfaction ratings.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Maintained and updated patient records for accurate, current medical histories.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Administrative Assistant
Baptist Health Medical Center
01.2021 - 12.2021
- Assisted in the implementation of electronic health record systems, improving data accessibility and accuracy.
- Developed training materials for new administrative staff, fostering a collaborative learning environment.
- Oversaw inventory management for medical supplies, ensuring availability while reducing costs.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Generated reports and logged patient information for reliable records.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Greeted patients and provided required paperwork to facilitate services.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Supported office staff and operational requirements with administrative tasks.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained payments from patients and scanned identification and insurance cards.
Certified Nurse Aide Technician
Walter B. Crook Nursing Facility
01.2010 - 01.2019
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support, fostering positive relationships with residents and families.
- Maintained cleanliness and safety standards in resident rooms and common areas.
- Administered medications as prescribed, maintaining accurate documentation.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Certificate of Technical Studies - Certified Medical Administrative Assistant
Mississippi Delta Community College
Moorhead, MS12-2020
Certificate of Technical Studies - Certified Nursing Assistant
Friends of Children, Incorporated
Belzoni, MS08-2009
Skills
- Patient scheduling
- Appointment management
- Patient intake coordination
- Data collection compliance
- Customer service excellence
- Patient record maintenance
- HIPAA compliance adherence
- Appointment scheduling
- Medical office management
- Medical records management
- Proficiency in medical management systems
- Data entry efficiency
- Electronic charting
Accomplishments
- Achieved measurable results by completing 25% with accuracy and efficiency.
- Lead a successful billing audit process, resulting in a 40% reduction in billing errors over a six months period.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Medical Administrative Assistant
Family Medial Clinic
01.2022 - Current
Medical Administrative Assistant
Baptist Health Medical Center
01.2021 - 12.2021
Certified Nurse Aide Technician
Walter B. Crook Nursing Facility
01.2010 - 01.2019
Certificate of Technical Studies - Certified Medical Administrative Assistant
Mississippi Delta Community College
Certificate of Technical Studies - Certified Nursing Assistant
Friends of Children, Incorporated