Audrey Thompson
Gardiner,ME
Summary
Dedicated to offering exceptional assistance to team members and clients. Delivering exceptional service, fostering loyalty, and driving repeat business. Extensive experience in customer relations and organization. Great multi-tasked ability while remaining calm under pressure. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
H & R Block Tax Services
01.2025 - Current
- Enhanced customer satisfaction by addressing inquiries and providing accurate information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved daily appointment schedule by 15%, reducing wait times and increasing client satisfaction.
- Assisted with onboarding 5-10 new clients daily and securing paperwork completion.
- Operated 6-line telephone system to answer and direct 80-150 calls per day.
Sales Associate
LL Bean
10.2024 - 12.2025
- Collaborated with 1,000+ team members to achieve monthly sales targets by implementing effective sales strategies and product knowledge.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to meet sales daily, weekly, monthly and yearly goals.
- Educated clients on daily promotional offerings and products using persuasive selling tactics (e.g. purchase with purchase throws during Christmas).
Owner/Esthetician
Self Employed
01.2013 - 09.2024
- Developed and maintained strong relationships with 15-25 clients weekly, resulting in repeat business and referrals.
- Consulted with all customers to assess specific needs and propose optimal solutions.
- Managed all purchasing, sales, marketing and customer account operations efficiently.
- Implemented creative marketing strategies (e.g. collaborated with fellow businesses to hold exclusive events/group treatment packages).
- Set specific goals to enhance operational efficiency and productivity by managing budgets, accounts, and costs.
- Attended at least one trade show/year, and special small business events, chamber of commerce events to network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Education
Associates Degree - Liberal Studies
University of Maine
Augusta, ME05-2025
Maine State Esthetician Certification - Esthetics
Capilo Institute
Augusta, ME05-2012
Skills
- Organization skills
- File management
- Scheduling appointments
Customer/Client relations
- Time management
- Multi-line telephone operation
- Appointment scheduling
- Basic accounting
Timeline
Receptionist
H & R Block Tax Services
01.2025 - Current
Sales Associate
LL Bean
10.2024 - 12.2025
Owner/Esthetician
Self Employed
01.2013 - 09.2024
Associates Degree - Liberal Studies
University of Maine
Maine State Esthetician Certification - Esthetics
Capilo Institute
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