Summary
Overview
Work History
Education
Skills
Work Preference
Certification
Work Availability
Software
Interests
Quote
Accomplishments
Timeline
Volunteer
Audrey Thompson

Audrey Thompson

Gardiner,ME

Summary

Dedicated to providing exceptional assistance to colleagues and clients in fast-paced or remote professional setting. Ensures accommodating customer service, fostering loyalty, and driving repeat business. Exceptional organizational skills, prioritizes tasks meeting deadlines with ease. Maintains focus, positive attitude and employee morale with passion of helping others succeed.

Overview

13
13
years of professional experience

Work History

Sales Associate

LL Bean
10.2024 - 12.2025
  • Collaborated with 1,000+ team members to achieve monthly sales targets by implementing effective sales strategies and product knowledge.
  • Engaged with 200+ customers daily to build rapport and loyalty.
  • Achieved daily, weekly and monthly sales goals consistently through product knowledge and suggestive sales.
  • Educated clients on daily promotional offerings and products using persuasive selling tactics (e.g. purchase with purchase throws, gift card with purchase, etc.).

Receptionist

H & R Block Tax Services
Augusta, Maine
01.2025 - 04.2025
  • Represented the company brand & values professionally with high customer service standards.
  • Enhanced customer satisfaction by addressing in-person, phone, and email inquiries in a timely fashion.
  • De-escalated tense client interactions/emotions by providing informative, timely customer support.
  • Accounted for cash, e-check and credit transactions due on personal accounts.
  • Evaluated end-of-day transaction reports for accountability
  • Accurate administrative support performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Improved daily appointment schedule by 15%, reducing wait times, increasing client satisfaction.
  • Assisted with onboarding 5-10 new clients daily, securing paperwork completion and confidentiality.
  • Operated six-line telephone system, processed 100-180 calls per day.

Owner/Esthetician

Self Employed
, Maine
08.2012 - 09.2024
  • Developed and maintained strong relationships with 15-25 clients weekly, resulting in repeat business and referrals.
  • Consulted with all customers to assess specific needs and propose monthly treatment plan.
  • Managed all purchasing, sales, marketing and customer account operations efficiently.
  • Implemented creative marketing strategies (e.g. collaborated with fellow businesses to hold exclusive events/groups/treatment packages).
  • Managed budgets, accounts, expenses. Set specific quarterly goals to enhance operational efficiency and productivity by 30%.
  • Attended at least 1-2 annual trade shows, monthly small business events & Chamber of Commerce events to improve networking.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends. Implemented new treatments seasonally.

Education

Associates Degree - Liberal Studies

University of Maine
Augusta, ME
05-2025

Maine State Esthetician Certification - Esthetics

Capilo Institute
Augusta, ME
05-2012

Skills

    Customer/Client relations

  • Organization skills
  • File management
  • Scheduling appointments
  • Time management
  • Multi-line telephone operation
  • Appointment scheduling
  • Basic accounting

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsCareer advancementTeam Building / Company RetreatsCompany CultureStock Options / Equity / Profit SharingPersonal development programs

Certification

  • Licensed Esthetician - 2012-2025
  • Career Essential in Administrative Assistance, Microsoft and LinkedIn - 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft 365

Microsoft Teams

Microsoft Outlook

Work Center

Interests

Prosthetics

Physical Therapy

Insurance Agent

Outdoor Adventures

Cycling

Quote

"Keep your heels, head, and standards high"
Coco Chanel

Accomplishments

  • Brought in 4-10 new clients monthly as esthetician using innovative marketing strategies.
  • Responsible for creative design of new seasonal spa treatments that increased revenue by 45%.
  • Designed personalized website drawing in an additional 20% of annual clientele.

Timeline

Receptionist

H & R Block Tax Services
01.2025 - 04.2025

Sales Associate

LL Bean
10.2024 - 12.2025

Owner/Esthetician

Self Employed
08.2012 - 09.2024

Associates Degree - Liberal Studies

University of Maine

Maine State Esthetician Certification - Esthetics

Capilo Institute

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Audrey Thompson