Audrey Tietjen
Elko,NV
Summary
Attentive Police Dispatcher bringing ten years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
21
21
years of professional experience
Work History
Nail Technician
Self-employed
Reno, NV
11.2013 - Current
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
Law Enforcement Safety Dispatcher III
Nevada Department Of Wildlife
Reno, NV
05.2016 - 12.2022
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Proven ability to develop and implement creative solutions to complex problems.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Self-motivated, with strong sense of personal responsibility
- Organized and detail-oriented with strong work ethic
Customer Service Representative
ACP
Reno, NV
03.2015 - 05.2016
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Barista
Mountain Mudd Espresso
Billings, MT
04.2012 - 06.2013
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
911 Emergency Dispatcher
City Of Billings 911
Billings, MT
12.2008 - 09.2011
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Education
No Degree - Criminal Justice
Montana State University - Billings
Billings, MTWildland Fire Certificates - Wildland Fire Science
National Wildfire Coordination Group
OnlineSkills
- Reading Comprehension
- Radio Production
- Equipment Dispatch
- Multi-Line Phone Systems
- Information Mapping
- Records Maintenance
- Complex Problem-Solving
- Data Entry
- Customer Satisfaction
- Office Support
- Efficient Service
Timeline
Law Enforcement Safety Dispatcher III
Nevada Department Of Wildlife
05.2016 - 12.2022
Customer Service Representative
ACP
03.2015 - 05.2016
Nail Technician
Self-employed
11.2013 - Current
Barista
Mountain Mudd Espresso
04.2012 - 06.2013
911 Emergency Dispatcher
City Of Billings 911
12.2008 - 09.2011
No Degree - Criminal Justice
Montana State University - Billings
Wildland Fire Certificates - Wildland Fire Science
National Wildfire Coordination Group