Audrey Timm

Decision maker for claims involving rating decisions. Determines service-connection, percentage of disability, permanent and total disability, entitlement to compensation, pension, vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.

• Analyzes claims to determine if diseases and injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment, prosthetic appliances, and related employment and compensation benefits.
• Determines a need for examinations or re-examinations for observations of Veterans and their dependents and the character of such examinations.
• Determines the permanent incapacity and/or the competency of Veterans and their dependents.
• Applies VA's Schedule for Rating Disabilities (Rating Schedule), Laws and Federal Regulations to prepare rating decisions informing the Veterans Service Representative and/or claimant of the decision and reasons and basis for it.
• Evaluates evidence and allegations to draw sound conclusions regarding benefit claims.
• Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification.
• Proficiency in using computers, software applications, databases, and automated systems to accomplish work. This includes tasks such as entering, sorting and retrieving data; analyzing data; researching information; monitoring work; and preparing correspondence and reports.
• Expresses information (facts, decisions, and ideas) to individuals or groups clearly and concise, considering the audience and nature of the information (for example, technical, sensitive, controversial); listens to others; asks questions and gains or shares information related to the claims review process. Facilitates an open exchange of ideas and fosters atmosphere of open communication.
• Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.
• 40+ hours per week at about $74,622 a year - GS-11 level

• Made determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
• Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
• Conducted in-person and telephone/virtual interviews with veterans and advocates to explain benefits and related programs.
• Conducted in-person and telephone/virtual hearings.
• Utilized VBMS, Microsoft Excel and Microsoft Word to compose reports, memorandums and correspondence letters to explain current status of applications and requested additional documentation to veterans and other federal, state, and local agencies.
• Reviewed claims cases to assure all issues have been addressed, applied, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
• Utilized Thomson Reuters® CLEAR software to analyze, investigate and prepare background investigation reports.
• Worked independently to train/mentor individuals with diverse backgrounds, knowledge, and varying experience levels.
• 40+ hours per week at about $67,919 a year - GS-10 level

• Operated the communications systems within the hospital; to include the multi-line telephone system console, emergency communications equipment, medical emergency and fire alarm systems, paging system, and physician schedule registry.
• Triaged all after-hour patient calls to determined the appropriate contact (on-call physician, emergency room, urgent care) and directed the patient accordingly.
• 40 hours per week at about $35,000 a year.
  

• Answered emergency and non-emergency telephone calls using computerized equipment; identified the nature of the incident and the proper agencies to respond; referred the caller or relayed the message when further internal action was not required.

• Maintained an activity status record of units; selected proper units to respond based upon incident criteria; alerted units of needed response; tracked acknowledgement of dispatch messages and well-being of response resource; alerted additional units for response based upon incident or message criteria; served as command and control mechanism for client agencies.

• Operated radio transmitters in accordance with Federal Communications Commission rules regulations and County procedures and policies; voice and message retrieval systems; data processing systems in accordance with required rules and regulations; maintained confidentiality of information; and performed testing of electronic and mechanical equipment to indicate proper performance.
• 40+ hours per week at about $49,920 a year.

• Received, evaluated and acted upon information and requests concerning public safety, law enforcement or the University in general.
• Handled communications via radio, telephone, computer, in person or any other medium.
• Accurately interpreted computer responses and took appropriate action.
• Coordinated the activities between University Police and Security units, other law enforcement agencies, fire departments, emergency medical units and other government agencies.
• 40+ hours a week at about $38,480 a year.
  

• Fulfilled a range of police, supervisory and administrative duties for both combat and peacekeeping missions with proficiency and expertise in, but not limited to: emergency communications, incident command response, enforcing laws and regulations, protecting public health and safety, and promoting community relations.
• Administrative Assistant to the Command Security Officer and Chief of Police; responsible for budgeting, supply management, pay and leave timekeeping, scheduling, new-hire interviews and orientation, and organizing and arranging meeting, conferences, and events. Conducted internal audits to determine compliance with policies and regulations and evaluated program effectiveness to assist in recommendations of employee utilization, resource allocation, and delegations of authority.
• Funeral Honors Coordinator for SE Wisconsin; responsible for assigning and training staff to perform honors, arranging pay, travel expenses and accommodations and coordinating with other agencies.
• Training and education officer certified in crew-served weapons, small arms, range safety, emergency vehicle operation, defensive driving techniques and military funeral honors.
• Supported anti-terrorism operations and provided area/convoy security, ship boarding, detainee guard duty, counter-terrorism operations and dignitary escorts during overseas assignments in Iraq, Kuwait, Qatar, Bahrain, and the United Arab Emirates during Operation Iraqi Freedom and the Global War on Terrorism.
• 40+ hours a week at about $31,440 a year.