Audrey Torres
Norwalk,CA
Overview
3
3
years of professional experience
Work History
PARTS SALES CUSTOMER SERVICE REPRESENTATIVE
Royal Truck Body
CARSON
02.2022 - Current
- Assisted customers in identifying and selecting the appropriate parts for their specific needs, by providing comprehensive product knowledge and troubleshooting expertise, ensuring high levels of customer satisfaction and repeat business.
- Managed high volume of incoming calls and inquiries, providing prompt and accurate information regarding part availability, pricing, and lead time.
- Collaborated with the warehouse team to coordinate timely delivery of parts, effectively resolving any logistical issues or delays to meet customer deadlines.
- Utilized effective communication skills to establish and maintain strong relationships with clients.
- Resolved customer concerns and complaints by actively listening, empathizing, and offering effective solutions, resulting in a high rate of customer satisfaction
- Communicated with customers to discuss service needs, schedule appointments, answer questions and provide advice on any parts needed to be installed or repaired.
LTL CUSTOMER SERVICE REPRESENTATIVE
ELYSIUM TILES
ANAHEIM , CA
11.2021 - 02.2022
- Provided exceptional customer service by promptly responding to inquiries and resolving issues.
- Managed high volume of incoming emails, efficiently addressing customer inquiries and tracking shipments to ensure timely delivery.
- Scheduled pickups with couriers on a daily basis ensuring all palettes are outgoing in an efficient manner to ensure customer satisfaction with prompt delivery.
- Generated bill of ladings needed to dispatch customer orders.
Education
High School Diploma -
Santa Fe Highschool
Santa Fe Springs, CA06-2021
Skills
- Appointment Scheduling
- Data Entry
- Account updating
- Product Knowledge
- Inbound and Outbound Calling
- Consultative Sales
- Customer Relations
- Delivery Scheduling
- Microsoft Outlook
- Order Fulfillment
- Route Management
Languages
Spanish
Professional
Timeline
PARTS SALES CUSTOMER SERVICE REPRESENTATIVE
Royal Truck Body
02.2022 - Current
LTL CUSTOMER SERVICE REPRESENTATIVE
ELYSIUM TILES
11.2021 - 02.2022
High School Diploma -
Santa Fe Highschool
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