Audrey Toth
Brick Township
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
5
5
years of professional experience
Work History
Cashier/Barista
Genesis Health Clubs
07.2022 - Current
- Assisted customers with product selection and provided tailored recommendations.
- Processed customer transactions efficiently using point of sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations.
- Monitored inventory levels and assisted in restocking merchandise as needed.
- Trained new employees on cash handling procedures and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed cash drawer and reconciled daily sales with accuracy.
- Prepared and served beverages according to established health and safety guidelines.
- Executed opening and closing procedures to ensure operational readiness.
- Maintained knowledge of menu items to answer customer inquiries effectively.
- Built relationships with customers to encourage repeat business.
Barista/Manager
Green Planet Coffee Co.
02.2021 - 07.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Purchased food and cultivated strong vendor relationships.
Amazon Shopper
Whole Foods Market Inc
09.2020 - 02.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Verified each item matched order sheet's description.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Scanned each item's barcode before item's removal from shelf.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
High School Diploma -
Brick Memorial High School
Brick Township, NJ06-2020
No Degree - Psychology
Ocean County College
Toms River, NJ05-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Cash handling
- Cleaning and sanitizing
- Customer relations
- Written and verbal communication
- Cash register systems
- Conflict resolution
- Guest inquiries
Timeline
Cashier/Barista
Genesis Health Clubs
07.2022 - Current
Barista/Manager
Green Planet Coffee Co.
02.2021 - 07.2022
Amazon Shopper
Whole Foods Market Inc
09.2020 - 02.2021
High School Diploma -
Brick Memorial High School
No Degree - Psychology
Ocean County College