Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AUDREY TRAHAN

Laurel,MD

Summary

Outgoing, deadline driven, and a self-starting Professional. Outstanding organizational and interpersonal skills, combined with the ability to work well under pressure, be a team player and be extremely accountable and punctual.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Property Manager

VPH Managment
10.2021 - Current
  • Oversaw property management operations across multiple locations, ensuring compliance with company policies and regulations.
  • Developed and implemented strategic initiatives to enhance tenant satisfaction and retention rates.
  • Managed budgets for regional properties, optimizing resource allocation and reducing operational costs.
  • Led a team of property managers, providing training and mentorship to improve performance and efficiency.
  • Collaborated with maintenance teams to prioritize service requests, improving response times and tenant feedback scores.
  • Established vendor relationships to streamline procurement processes and ensure quality service delivery across properties.
  • Conducted regular property inspections, identifying areas for improvement and implementing corrective actions promptly.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
  • Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
  • Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
  • Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
  • Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
  • Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
  • Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations.
  • Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
  • Inspected community common areas, apartment units and model appearance to address problems.
  • Negotiated vendor contracts and presented to owners for approval.
  • Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.

Assistant Property Manager

Clinton Towers P. L. Management & Consulting
02.2018 - 10.2021
  • Coordinated tenant communications to resolve issues and enhance satisfaction.
  • Assisted Property Manager with day-to-day operations of a hight rise building that consists of 396 units.
  • Answered all incoming calls and addressed all concerns.
  • Scheduled lease signings and recertification appointments for Market / Base rent tenants.
  • Prepared and mailed Mitchell Llama applications packets to prospective tenants. Performed move-in / move out inspections with new & existing tenants.
  • Streamlined maintenance request processes to improve response times and service quality.
  • Managed lease agreements and ensured compliance with property regulations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Escalated major issues to property manager for immediate remediation.

Property Manager

Clinton Association For A Renewed Environment ( P L Management)
08.2017 - 01.2018
  • Managed tenant relations, addressing concerns and ensuring satisfaction to promote community engagement.
  • Coordinated maintenance schedules and repairs, enhancing property functionality and tenant comfort.
  • Oversaw lease agreements, ensuring compliance with legal requirements and company policies.
  • Conducted regular property inspections, identifying maintenance needs and ensuring adherence to safety standards.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.

Property Manager

240 Central Park South Associates
01.2015 - 07.2017
  • Manage and responsible for over 1500 units that have buildings in the following locations; Manhattan, Bronx, and Brooklyn (new Lease up).
  • Responsible for overseeing a new development with the operation of an affordable multifamily community totaling 364 units in Brooklyn NY, which consists of Section 8, Project Based, LIHTC, Public Housing and Market rate units. Brooklyn Portfolio consists of the following: Phase I –Ocean Hill LLC 110 units that consist of 72 Tax Credit units and 38 Project Based units- lease up completed. Phase II- Ocean hill II LLC with 148 units that consist of 87 Tax Credit units, 19 Project Based units and 42 Public Housing units- lease up completed. Phase III – Ocean hill III – 105 units (in construction,) which will consist of Tax Credit and Market Rate units set for completion in 2017.
  • Collect and process all rent payments as needed. Process all necessary documents for non-payment and evictions.
  • Attend court when necessary. Process move-ins/outs, final billing, and security deposit adjustments. Processed paperwork for all collection cases.
  • Processed annual recertification’s and lease renewals for tenants with expired leases.
  • Assist with REAC inspections, reviewed and processed all MOR’s to ensure sites were in compliance with government agencies.
  • Conducted phone interviews to prescreen and prequalify prospective tenants to ensure they are income eligible to live at this property.
  • Process credit and background checks for prospective tenants.
  • Assist with the supervision of the maintenance department by providing direction and assistance with scheduling; work orders; maintenance issues.
  • Walk and inspect apartment turns to ensure they are ready for new move- ins.

Education

30 Credits Achieved - Psychology

Virginia State University
Petersburg, VA
01.2009

Associate of Science - Applied Science

TCI College of Technology
New York, New York
04-2013

Skills

  • Proficient in Micro-Word
  • Advanced Excel proficiency
  • Yardi software proficiency
  • Real Page software proficiency
  • One-Site
  • Proficient in AppFolio
  • Outlook

Certification

  • RAM Certification-2020
  • Spectrum Tax Credit CP3 Certificate Received


Timeline

Senior Property Manager

VPH Managment
10.2021 - Current

Assistant Property Manager

Clinton Towers P. L. Management & Consulting
02.2018 - 10.2021

Property Manager

Clinton Association For A Renewed Environment ( P L Management)
08.2017 - 01.2018

Property Manager

240 Central Park South Associates
01.2015 - 07.2017

30 Credits Achieved - Psychology

Virginia State University

Associate of Science - Applied Science

TCI College of Technology

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