Audrey Trevino
San Antonio,TX
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
USI
01.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Automotive Service Advisor
Wolfchase Honda
01.2007 - 12.2009
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Explained estimates and determined repair timelines to manage customer expectations.
Service Cashier
Hall Honda
04.2004 - 08.2006
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
Automotive Service Advisor
Pacific Honda
03.2003 - 08.2005
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
No Degree - Communications
Palo Alto College
San Antonio, TXNo Degree - Electrician
Apprentice For The Electrical Industry IBEW
San Antonio, TXHigh School Diploma -
Somerset High School
Somerset, TX05.1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Data Entry
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Conflict Resolution
- Professional telephone demeanor
- Follow-up skills
Timeline
Customer Service Representative
USI
01.2021 - 08.2023
Automotive Service Advisor
Wolfchase Honda
01.2007 - 12.2009
Service Cashier
Hall Honda
04.2004 - 08.2006
Automotive Service Advisor
Pacific Honda
03.2003 - 08.2005
No Degree - Communications
Palo Alto College
No Degree - Electrician
Apprentice For The Electrical Industry IBEW
High School Diploma -
Somerset High School
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