Summary
Overview
Work History
Education
Skills
Timeline
Generic
Audrey Tucker

Audrey Tucker

Grand Prairie

Summary

Successful at evaluating and distilling complex financial data. Excels at cultivating and maintaining strong client relationships. Stays current on developments across multiple industries to best serve clients with fresh, accurate and relevant information and mitigate potential impacts. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Scheduling Coordinator

Elara Carling
01.2025
  • Schedules patient appointment/visits according to care plans and staff availability
  • Scheduling and managing the flow of patient care, ensuring the quality service is provided and patient satisfaction met.
  • Communicating information regarding the patient to the staff and making aware of additional patient needs and scheduling care for all clients.
  • Provide direct support, coordinate and monitor in-service and orientation needs for new attendants
  • Provide assistants with hiring staff
  • Answer phone calls and emails to provide information correspondence.
  • Data Entry – Arrow and AlayaCare
  • Working in various industries making sure that business operation is run smoothly

Professional Asset Management

Gainwell Technologies
06.2022 - 04.2024
  • Provision software request for IT Asset Management
  • Software asset entitlements
  • Allocations asset provisioning
  • Provision users in AD group for access to different software request
  • Hardware support lease returns equipment
  • Asset disposition
  • Implemented a policy and procedure for all disposal of equipment for the Gainwell organization
  • Reclamation of return equipment
  • Asset lifecycle management decommission process
  • Work successfully with a diverse group of coworkers to accomplish goals and address issues related to IT Asset Management services
  • Identify the needs of customers promptly and efficiently
  • Assist with customer requests and answer questions to improve satisfaction.

Credentialing Specialist

USMD Arlington
10.2023 - 03.2024
  • Assist Medical Staff Coordinator in obtaining hospital affiliation verification, employment verifications, HCE’s from the Texas Medical Board, submitted criminal background checks, verified education and training for physicians and allied health professionals, and obtained verbal verifications.
  • Provide secretarial and office management support while building cooperative working relationships.
  • Answer phone calls and emails to provide information, resulting in effective business correspondence.
  • Data Entry – MD-Staff Database management
  • Perform primary source verifications such as criminal history, licenses and board certifications.
  • Review applications for missing information and request additional items as required.

Credentialing Specialist

Methodist Health System
10.2015 - 04.2020
  • Assisted Medical Staff Coordinators in obtaining hospital affiliation verification, employment verifications, HCE’s from the Texas Medical Board, submitted criminal background checks, verified education and training for physicians and allied health professionals, and obtained verbal verifications.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Sent out and tracked receipt of initial applications for Physicians
  • Data Entry, Database management
  • MD- Staff database system
  • Set up NPI numbers for providers and facilities and capture current profile information.
  • Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
  • Performed primary source verifications such as criminal histories, licenses and board certifications.
  • Checked applications for missing information.

Administrative Assistant

UTSW Medical Center
03.2013 - 01.2015
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Composed correspondence, reports and meeting notes.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Education

Certification - Medical Assisting

PCI Health Training Center
Dallas, TX
12.2005

Skills

  • MD-Staff Credentialing Software
  • Medical Staff Credentialing/Privileging
  • Asset Optimization
  • Due Diligence
  • Problem-Solving
  • Relationship Building
  • Compiling Data
  • Arrow
  • AlayaCare
  • Impact Assessment
  • Analytical Thinking
  • Needs Assessment
  • Adobe Software
  • Oracle
  • Verbal and Written Communication
  • Teamwork
  • Teambuilding Meeting Facilitation
  • CSM/FSM ServiceNow
  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Teamwork and collaboration
  • Time management skills
  • Attention to detail
  • Critical thinking
  • Staff coordination
  • Schedule management
  • Scheduling proficiency
  • Customer relationship management
  • Effective multitasking
  • Deadline oriented
  • Scheduling
  • Skilled in software
  • Task delegation
  • Telephone etiquette
  • Daily timekeeping
  • Customer service and support
  • Administrative duties
  • Patient scheduling
  • Patient registration
  • Documentation and reporting
  • Call screening
  • Calendar coordination
  • Confidentiality requirements
  • Documentation skills
  • Interpersonal relationships
  • Insurance verification
  • Calendar management
  • Travel arrangements
  • Technical support
  • Data analysis skills
  • Payroll processing
  • Proficient in software
  • Experience performing clerical duties
  • Information management
  • Administrative support
  • Travel coordination
  • Medical terminology
  • Customer relations
  • Intake documentation
  • Electronic medical records systems
  • Phone inquiries
  • Phone and email etiquette
  • Customer engagement and support
  • Multitasking and organization
  • Customer service
  • Microsoft office
  • Scheduling and calendar management
  • Decision-making
  • Documentation and recordkeeping
  • Appointment scheduling
  • Goal setting
  • Motivational leadership
  • Team leadership
  • Inventory management

Timeline

Scheduling Coordinator

Elara Carling
01.2025

Credentialing Specialist

USMD Arlington
10.2023 - 03.2024

Professional Asset Management

Gainwell Technologies
06.2022 - 04.2024

Credentialing Specialist

Methodist Health System
10.2015 - 04.2020

Administrative Assistant

UTSW Medical Center
03.2013 - 01.2015

Certification - Medical Assisting

PCI Health Training Center

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