AUDREY TUCKER
Byron,USA
Summary
Results-driven hospitality management professional with more than five years of progressive leadership experience within Hilton and IHG branded hotels. Proven success managing hotel operations, leading high-performing teams, enhancing guest satisfaction, and driving revenue growth. Experienced in front office management, staff development, budgeting, occupancy management, and service recovery. Recognized for building positive guest experiences while maintaining brand standards and operational excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Office Manager
AVID Hotel (RESH NIK LLC)
Byron, Georgia
09.2022 - Current
- Manage daily front office operations for an IHG-branded hotel while ensuring exceptional guest satisfaction and operational efficiency.
- Lead, train, coach, and evaluate front desk associates to maintain outstanding customer service and brand compliance.
- Coordinate with housekeeping and maintenance teams to maximize room readiness and improve guest experiences.
- Resolve guest concerns promptly through effective service recovery practices.
- Monitor occupancy, ADR, RevPAR, and other operational metrics to achieve revenue goals.
- Prepare daily operational and financial reports for leadership.
- Assist with budgeting, cost controls, scheduling, and labor management.
- Foster a collaborative work environment focused on accountability and service excellence.
- Key Achievement
- Promoted from Front Desk Agent to Front Office Manager based on leadership, performance, and operational excellence.
Leasing Agent (Part-Time)
CAHEC Management
Centerville, Georgia
09.2024 - 12.2024
- Managed leasing activities, resident relations, and marketing initiatives.
- Assisted with lease renewals, resident retention, and administrative operations.
Front Desk Agent
AVID Hotel (RESH NIK LLC)
Byron, Georgia
11.2021 - 09.2022
- Delivered exceptional customer service during guest arrivals and departures.
- Promoted IHG Rewards membership and utilized upselling strategies to maximize revenue.
- Processed reservations, billing, payments, and daily financial reports.
- Trained new front desk employees on hotel operations and IHG service standards.
- Maintained accurate guest records while ensuring compliance with brand expectations.
General Manager
Hampton Inn by Hilton
Bainbridge, Georgia
08.2021 - 12.2021
- Directed all daily hotel operations including front office, housekeeping, maintenance, and breakfast services.
- Recruited, hired, trained, and developed department managers and hotel staff.
- Ensured compliance with Hilton brand standards and corporate policies.
- Managed revenue forecasting, inventory controls, and daily financial reporting.
- Oversaw accounts receivable, direct billing, and expense management.
- Led guest service recovery efforts to improve customer satisfaction.
- Maintained operational excellence through effective communication and leadership.
Breakfast Attendant
Hampton Inn by Hilton
Perry, Georgia
03.2021 - 08.2021
- Managed breakfast operations while ensuring food quality and safety.
- Maintained inventory and ordered supplies from vendors.
- Delivered excellent customer service while supporting hotel operations.
Front Desk Agent / Housekeeping Inspector
Hampton Inn by Hilton
Perry, Georgia
01.2021 - 08.2021
- Managed guest check-in, reservations, billing, and customer service.
- Conducted inspections to ensure guest rooms met Hilton quality standards.
- Coordinated communication between housekeeping and front office teams.
- Assisted with room assignments and operational reporting.
- Supported hotel operations by maintaining exceptional cleanliness and guest readiness.
Education
Diploma - Hotel & Restaurant Management
Ashworth College
Bachelor of Arts - Sociology
Ashford University
Associate Degree - Sociology
Georgia Military College
Skills
- Hotel Operations Management
- Front Office Leadership
- Guest Experience & Service Recovery
- Team Leadership & Coaching
- Staff Recruitment & Training
- Revenue Management
- Occupancy, ADR & RevPAR Analysis
- Budget Administration
- Scheduling & Workforce Management
- Housekeeping Coordination
- Conflict Resolution
- Property Management Systems
- Hilton OnQ
- IHG Brand Standards
- Microsoft Office Suite
Certification
- ServSafe Food Handler Certification (Expires August 2026)
- Georgia Real Estate License Course (75 Hours)
Timeline
Leasing Agent (Part-Time)
CAHEC Management
09.2024 - 12.2024
Front Office Manager
AVID Hotel (RESH NIK LLC)
09.2022 - Current
Front Desk Agent
AVID Hotel (RESH NIK LLC)
11.2021 - 09.2022
General Manager
Hampton Inn by Hilton
08.2021 - 12.2021
Breakfast Attendant
Hampton Inn by Hilton
03.2021 - 08.2021
Front Desk Agent / Housekeeping Inspector
Hampton Inn by Hilton
01.2021 - 08.2021
Associate Degree - Sociology
Georgia Military College
Bachelor of Arts - Sociology
Ashford University
Diploma - Hotel & Restaurant Management
Ashworth College
PROFESSIONAL HIGHLIGHTS
- Promoted from Front Desk Agent to Front Office Manager.
- Former General Manager for a Hilton-branded hotel.
- Experience leading front office, housekeeping, maintenance, and food service operations.
- Skilled in revenue management, occupancy optimization, ADR, and RevPAR analysis.
- Extensive experience with guest service recovery and conflict resolution.
- Proven ability to recruit, train, coach, and retain high-performing teams.
- Knowledge of Hilton and IHG brand standards and property management systems.