Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AUDREY TURNER

Thorndale

Summary


Medical 0ffice professional prepared to drive office efficiency and support organizational goals. Skilled in administrative management, financial oversight, and customer service. Strong focus on team collaboration and patient satisfaction, adaptable to changing needs. Known for reliability, problem-solving, and communication skills.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Lead Business Office Representative

HCA Oakwood Surgery Center
10.2023 - Current
  • Perform Patient check in for Out-patient surgery. Collect surgery deposits and review legal consents with patient. Answer phones, scan medical records, close end of day, balance cash and credit cards and prepare deposit.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a professional office environment by managing reception duties, greeting visitors, and directing incoming calls.

Case Coordinator

ASCENSION TEXAS IMAGING
08.2023 - Current
  • This was an internal transfer within Ascension Texas Imaging
  • I obtained Prior Authorization and referrals for MRI and CT Scans
  • Obtained benefits for multiple imaging exams
  • Worked in Provider Portals such as Availity, Carelon, Evicore and United Healthcare

Patient Navigator

ASCENSION TEXAS IMAGING
07.2023 - 08.2023
  • Identify potential clients, complete initial needs assessment, and maintain follow-up to ensure appropriate guidance to health services in the Mammography department
  • Scheduling mammograms, tracking exams and sending result letters

Medical Assistant/Clinical Support

ASCENSION SETON WOMEN'S HEALTH ROUND ROCK
01.2023 - 07.2023
  • Medical Records processing, Bone Density Technician, Insurance Verification, Patient financial Counseling, Patient Billing Inquiries, Precertification, Referrals, Scheduling

Clinical Support Assistant

OAKWOOD WOMEN'S CENTRE A CARE CENTER OF WOMEN'S HEALTH TEXAS
06.1998 - 01.2023
  • Insurance verification, patient counseling regarding healthcare plan benefits, patient billing inquiries and claim resolution, precertification, referrals, scheduling, surgery scheduling, medical records processing, Bone Density Technician

Office Manager

ROUND ROCK CHILDREN'S CLINIC
01.1985 - 01.1998
  • Accounts payable, Accounts receivable, payroll, daily deposits, general bookkeeping, insurance billing

Education

High School Diploma -

Round Rock High
Round Rock, TX
05.1984

Skills

  • Electronic Medical Record experience in Greenway, Intergy, Athena, Optimix, Phressia, Advantix and Scan Chart
  • Extensive knowledge in health insurance, In and Out of Network plans,calculation of patient estimate (surgery deposits) medical benefits, FMLA and Disability, HIPAA Compliance practices
  • Operation and Quality Assurance of GE Lunar Bone Densitometry Equipment

Certification

  • Encore Operator Training/GE Healthcare Bone Densitometry completed September 1, 2015
  • Basic Life Support (CPR and AED) Expires 08/2023
  • Radiation Safety Course, completed March 9, 2016

Timeline

Lead Business Office Representative

HCA Oakwood Surgery Center
10.2023 - Current

Case Coordinator

ASCENSION TEXAS IMAGING
08.2023 - Current

Patient Navigator

ASCENSION TEXAS IMAGING
07.2023 - 08.2023

Medical Assistant/Clinical Support

ASCENSION SETON WOMEN'S HEALTH ROUND ROCK
01.2023 - 07.2023

Clinical Support Assistant

OAKWOOD WOMEN'S CENTRE A CARE CENTER OF WOMEN'S HEALTH TEXAS
06.1998 - 01.2023

Office Manager

ROUND ROCK CHILDREN'S CLINIC
01.1985 - 01.1998

High School Diploma -

Round Rock High

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