Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audrey Utterback

Lake Ozark ,MO

Summary

Driven by a strong work ethic and exceptional customer service skills, I significantly enhanced guest satisfaction and operational efficiency at Squeeze Juice Bar. My experience spans from managing inventory to resolving customer complaints swiftly, demonstrating both hard skills in cash handling and soft skills in conflict resolution. Proven ability to multitask and communicate effectively across various roles.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server

The Office Bar & Lounge
07.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.

Cook

The Office Bar & Lounge
10.2023 - Current
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Cook

Docknockers Dive Bar
07.2023 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Sales Associate

American Eagle Airlines
03.2023 - 07.2024
  • Helped customers locate products and checked store system for merchandise at other sites.

Juice Bar Manager

Squeeze Juice Bar
09.2022 - 02.2023
  • Effectively resolved customer complaints, demonstrating empathy while taking appropriate action to address concerns promptly.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed inventory control, ensuring optimal stock levels and minimizing waste.
  • Coordinated catering orders for special occasions or corporate events, expanding business reach beyond the juice bar location itself.
  • Maintained strict compliance with health and safety regulations, ensuring a clean and safe workplace for both staff members and customers.
  • Trained new hires on juice bar protocols, fostering a supportive work environment that encouraged growth and development.

Host

Shady Gators
05.2020 - 07.2022
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

Highschool Diploma - Highschool

Osage Highschool
Kaiser, MO
05.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Relationship Management
  • Team member support
  • Reliability
  • Multitasking
  • Effective Communication
  • Conflict and Complaint Resolution

Timeline

Server

The Office Bar & Lounge
07.2024 - Current

Cook

The Office Bar & Lounge
10.2023 - Current

Cook

Docknockers Dive Bar
07.2023 - Current

Sales Associate

American Eagle Airlines
03.2023 - 07.2024

Juice Bar Manager

Squeeze Juice Bar
09.2022 - 02.2023

Host

Shady Gators
05.2020 - 07.2022

Highschool Diploma - Highschool

Osage Highschool
Audrey Utterback