Audrey Vandolah
Pittsburgh,PA
Overview
13
13
years of professional experience
Summary
Adaptable service professional with experience in hospitality, retail, and warehouse support. Strong in guest service, data entry, and high-touch cleaning, with a focus on safety, reliability, and consistent results.
Work History
Airbnb Cleaner
PFR Rentals
Pittsburgh, PA
04.2024 - Current
- Cleaned guest-ready rooms, bathrooms, and common areas to maintain consistent turnover standards.
- Changed linens, made beds, and restocked amenities for seamless same-day check-ins.
- Inspected properties for damage, missing items, and maintenance needs before guest arrival.
- Disinfected high-touch surfaces and followed sanitation procedures to support safe stays.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
Customer Service Representative
Lowes Home Improvment
Pittsburgh, PA
12.2020 - 02.2024
- Resolved customer inquiries and complaints while maintaining professional, solution-focused service across store departments.
- Guided customers to merchandise using product knowledge, aisle layouts, and inventory systems.
- Processed returns, exchanges, and order pickups accurately at point-of-sale terminals.
- Collaborated with sales floor teams to support special orders, deliveries, and installation scheduling.
- Trained new associates on service standards, register procedures, and customer communication techniques.
Package Handler
UPS
Pittsburgh, PA
09.2020 - 11.2020
- Loaded and unloaded packages from trailers, maintaining steady package flow and careful handling standards.
- Sorted shipments by destination, using scan data to route packages accurately across warehouse areas.
- Inspected packages for damage, reporting exceptions and protecting shipment integrity during transfer.
- Operated conveyor systems and manual sorting processes to keep workflow moving safely and efficiently.
Front Desk Hostess
Lure Fish House
Ventura, CA
03.2015 - 01.2017
- Greeted guests promptly, managed waitlists, and coordinated seating for smooth front-of-house flow.
- Balanced reservation books, walk-ins, and table status using host stand systems with accuracy.
- Communicated with servers and managers to resolve seating conflicts and maintain service pace.
- Monitored dining room capacity, adjusted seating assignments, and reduced guest wait times.
- Assisted in the opening of another restaurant located in Santa Barbara
- Trained new hostesses
Barista
Mr. Smoothie
Pittsburgh, PA
12.2013 - 02.2015
- Prepared smoothies, juices, and beverage orders with accurate recipes and consistent quality.
- Managed POS transactions, handled customer payments, and resolved order corrections promptly.
- Maintained clean, sanitized workstations, equipment, and service areas throughout the shift.
- Trained new staff on drink preparation, food safety, and front counter procedures.
Education
High School Diploma -
El Camino Highschool
Ventura, CASkills
- Multitasking and prioritizing
- Customer service
- Teamwork
- Attention to detail
- Time management
- Problem-solving
- Excellent communication
- Reliability
- Guest service and support
- Heavy lifting
- Detail-oriented
- Data entry
- Critical thinking
- Call center experience
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Appointment scheduling
- Order processing
- Administrative support
- Microsoft PowerPoint
- Staff training
Timeline
Airbnb Cleaner
PFR Rentals
04.2024 - Current
Customer Service Representative
Lowes Home Improvment
12.2020 - 02.2024
Package Handler
UPS
09.2020 - 11.2020
Front Desk Hostess
Lure Fish House
03.2015 - 01.2017
Barista
Mr. Smoothie
12.2013 - 02.2015
High School Diploma -
El Camino Highschool